Technical Writer - £350 a day fully remote

Technical Writer - £350 a day - Fully remote

The Technical Writer will be a member of the Digital Workplace team, dedicated to creating, maintaining, and enhancing knowledge assets including runbooks and process improvements.

The Technical Writer plays a crucial role in managing and optimizing knowledge to improve service delivery and customer support.

Key Responsibilities:

* Work closely with subject matter experts and stakeholders
* Analyse and categorize knowledge assets to ensure accuracy, relevance, and quality.
* Utilise knowledge management tools and technologies, such as ServiceNow and confluence, to effectively capture and maintain Knowledge Articles.
* Analyse data, and identify trends or patterns that drive continuous improvement.
* Supporting transformation by creating regional alignment and global standards, along with best practices processes

Qualifications:
* Proven experience as a Technical Writer (ideally within Service desk or IT support)
* Knowledge with management principles and best practices.
* Proficiency in technologies, such as ServiceNow and confluence
* Excellent written and verbal communication skills.
* Strong analytical and problem-solving abilities.

If you would like to speak about this role please apply!

Technical Writer - £350 a day - Fully remote

Desired Skills and Experience

Technical Writer - £350 a day - Fully remote

The Technical Writer will be a member of the Digital Workplace team, dedicated to creating, maintaining, and enhancing knowledge assets including runbooks and process improvements.

The Technical Writer plays a crucial role in managing and optimizing knowledge to improve service delivery and customer support.

Key Responsibilities:

* Work closely with subject matter experts and stakeholders
* Analyse and categorize knowledge assets to ensure accuracy, relevance, and quality.
* Utilise knowledge management tools and technologies, such as ServiceNow and confluence, to effectively capture and maintain Knowledge Articles.
* Analyse data, and identify trends or patterns that drive continuous improvement.
* Supporting transformation by creating regional alignment and global standards, along with best practices processes

Qualifications:
* Proven experience as a Technical Writer (ideally within Service desk or IT support)
* Knowledge with management principles and best practices.
* Proficiency in technologies, such as ServiceNow and confluence
* Excellent written and verbal communication skills.
* Strong analytical and problem-solving abilities.

If you would like to speak about this role please apply!

Technical Writer - £350 a day - Fully remote