We are seeking an Export Customer Service Representative for our export markets who is experienced in the order-to-cash process and well-versed in export procedures, particularly related to trade compliance and customer requirements. The ASP Export CSR will be responsible for managing export orders received from our distributors in embargoed countries (such as Russia, Ukraine, Iraq, Syria, Libya, etc.) and ensuring they are efficiently processed through our Netherlands-based operation.
Fluent in Russian Language is essential for this position. This is a Hybrid role based both in Office (Eindhoven) & Remote (Netherlands). We are unable to consider applicants from outside of these locations.
What We’re Looking For
- You’re an empathetic and friendly person.
- You’re structured, analytically independent, and have a solutions-oriented mindset.
- You’re a problem solver and not afraid to ask questions with your investigative nature.
- You’re able to work with different types of processes and multiple tools to get the most out of your job.
- You enjoy working in a multicultural team.
What You’ll Be Doing
Under limited supervision, general direction, etc. and in accordance with all applicable government laws, regulations and ASP policies, procedures and guidelines, this position:
- Provide a professional level of expertise and service, applying ASP process and tools.
- Quote Order entry for so-called red countries.
- Monitor products and information flows.
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits established.
- Maintain customer records/ import profile.
- Resolve issues in an efficient, compliant way.
- Strive for the highest level of customer experience.
- Process orders in ERP (i.e., SAP) systems.
- Deal with customer requests, complaints, letter of credits and/or tender documents.
- Have a strong focus on customer satisfaction and to build lasting relationships with customers, commercial teams, and internal/external stakeholders.
- Get to know the customer, comply with their specific requirements, take care of their need and strive to exceed their expectations.
Requirements
- Bachelor’s degree or equivalent HBO thinking + performance skills
- (Near) Native English, Native Russian
- Work experience (2+ years in Customer Service or Customer support)
- Knowledge of ERP system: Sale Force and SAP is a pre.
- Strong written and verbal communication skills.
- Detail orientated.
- Working knowledge of Excel
Preferred Skills
- Customer orientation and ability to adapt/respond to different types of queries + situations.
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
- Any other major European language
- Understanding of the medical market + products
- High level of responsibility and efficiency when working and communicating.
- Working knowledge with SAP
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
Fortive: For you, for us, for growth.
ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
