Customer Service Account Coordinator - Bilingual (Spanish/English)

Location: Remote (Central Time Zone - AZ, TX, NM preferred)

Are you passionate about delivering exceptional customer service while balancing the demands of account coordination? Do you thrive in a bilingual environment supporting North and South American clients? Join BRECOflex CO., L.L.C., an ISO 9001-certified leader and manufacturer of polyurethane timing belts, pulleys, and accessories, where your skills will shine and make a real impact.

Key Responsibilities:

• Provide outstanding customer service by handling phone, email, and chat inquiries.
• Support outside sales teams with account management and territory coordination.
• Process customer orders, ensuring accuracy and timely fulfillment. 
• Respond to customer needs, including technical product support, quotes, order updates, and complaint resolution.
• Manage CRM (Salesforce) records, issue RGA/RMAs, and handle returns precisely.
• Collaborate with vendors, purchasing teams, and internal departments to meet customer requirements.
• Ensure compliance with ISO 9001 standards in daily activities.

What We’re Looking For:

• Education: A high school diploma or GED is required.
• Experience:
  • Minimum 3 years in a customer-facing role.
  • Experience in manufacturing or industrial settings preferred.
  • Skilled in CRM tools (Salesforce), ERP systems (SAGE), and pricing programs.
  • Proven ability to support customers and sales teams effectively.
• Skills:
  • Fluent in Spanish and English (written and verbal).
  • Proficient in Microsoft Excel/Google Sheets.
  • Exceptional communication, organizational, and problem-solving skills.

Work Environment:

• Remote work in AZ, TX, or NM based on Central Time hours (8:30 am - 5:00 pm).
• Ability to focus and excel in an office setting with occasional warehouse interactions.

Why Join Us?

• Competitive salary and benefits.
• Work with a dynamic, collaborative team in a thriving company.
• Opportunity to grow professionally and make a tangible difference.

Take the next step in your career with BRECOflex CO., L.L.C.—apply today and help us exceed customer expectations!