Private Travel Manager

Overview

At Ten our goal is simple, to become the most trusted service business in the world.  

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.   

 We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there?  

As a Private Travel Manager, you will play a critical role in inspiring and arranging truly unique and life transforming travel for our members. You will become the organiser of choice for your member portfolio, offering a seamless, high touch service and best of breed customer service. 

Your role involves inspiring, creating and booking bespoke itineraries, developing a rapport with your allocated members and creating experiences that using your exceptional knowledge of the global travel at the highest level. 

You will work closely with the product and content teams to create marketing collateral that ignites interest from our members to trust Ten with their every travel need. 

Who we’re looking for

An experienced, dynamic and reliable individual that is looking to grow their experience within luxury travel and create a culture of excellence and integrity within the team.

KEY RESPONSIBILITIES

Service Delivery  

• Curate bespoke luxury travel itineraries tailored to the unique preferences, interests, and requirements of high-net-worth individuals for Ten Members

• Develop and maintain relationships with a portfolio of key members, family offices and corporate clients, understanding their wants and needs and putting their satisfaction at the heart of everything that we do 
• Cultivate and maintain strong relationships with UHNW clients, understanding their preferences and anticipating their needs to exceed expectations at every turn
• Help to develop, attend and host member events to promote Ten’s luxury travel offering 
• Proactively curate unique experiences for members, working closely with the product and content teams to create collateral that can be shared 
• Work closely with internal teams such as concierge services, destination specialists, and operations to ensure seamless collaboration and execution of travel plans.
• Handle sensitive client information with the utmost discretion and maintain strict confidentiality at all times.
• Produce timely, accurate and informative documentation to support travel arrangements 
• Be always on call to members when travelling 
• Keep abreast of the latest trends and developments in luxury travel, continuously enhancing product knowledge and expertise to offer innovative and cutting-edge experiences.

Guidelines for Hybrid/Home Office option:

• Number of days in the office to be agreed, however open to fully remote options
• If working remotely, a secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be complete

Requirements

EDUCATION/EXPERIENCE

Knowledge, Skills & Abilities

• Solid background in high end luxury travel industry, including experience in curating bespoke travel experiences, managing high-profile clients, and collaborating with luxury accommodations and service providers.
• Well-travelled and able to use your own travel experiences to inspire our members along side in-depth knowledge of luxury travel destinations worldwide.
• Experienced in working with high-net-worth clients and family offices 
• The ability to effectively sell premium services, negotiate with suppliers, and upsell additional amenities is vital for driving revenue and maximizing client satisfaction.
• The ability to build and maintain strong relationships with high-net-worth individuals
• Sound knowledge of high end product, including private jets, yacht charter, expedition travel and cruising 
• Ability to organise, attend and host events with members and demonstrate an understanding of the high-end market
• A deep commitment to providing unparalleled customer service along with the ability to anticipate and fulfill the unique needs and preferences of luxury clientele.
• Proven ability to build and maintain strong relationships with clients, as well as with partners, vendors, and other stakeholders in the luxury travel industry, fostering trust and loyalty.
• Demonstrated professionalism and discretion when handling confidential information and interacting with high-profile clients are essential to maintain client privacy and trust.
• Must be enthusiastic about creating unforgettable experiences and exceeding client expectations.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you outside of Medical, Dental and Vision benefits.

• A competitive salary depending on experience, plus a performance-based bonus.
• Hybrid working. You can combine working from home and working from the office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Discount on Pet Insurance, legal advisory, and a multitude of other supplemental benefits.
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• IATA card after 90 days which gives access to travel discounts.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada. As a Certified B Corp company, we join a global community of businesses united by a shared goal of making a positive impact on society and the environment. 

Beside offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives. As a Certified B Corp company, we join a global community of businesses united by a shared goal of making a positive impact on society and the environment. 

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

"Join our team spearheading an exciting growth initiative in Luxury Travel! As we expand our horizons, we’re seeking passionate individuals to drive innovation and elevate experiences. If you thrive on shaping the future of travel and delighting discerning clientele, this is your opportunity to make an impact in an industry synonymous with luxury and adventure. Apply now before 3 May, 2024 and embark on a journey where excellence knows no bounds."