Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service or related field., Excellent communication skills, verbal and written., Strong problem-solving abilities., Proficiency with customer support software and CRM systems..
Key responsabilities:
- Serve as the first point of contact for customers.
- Address inquiries and ensure positive resolutions.
- Troubleshoot technical issues and guide users.
- Process orders, returns, and refunds accurately.
- Maintain records of customer interactions in CRM.