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Call Center Representative - NY

Remote:

Full Remote

Contract:

Part time

Salary:

33 - 41K yearly

Experience:

Entry-level / graduate

Work from:

New York (USA), United States

Offer summary

Qualifications:

High School Diploma or equivalent required, Experience in a call center or customer service environment, Medical Assistant experience preferred, Proficient in relevant computer applications, Exceptional written and verbal communication skills.

Key responsabilities:

Answer incoming calls and schedule appointments
Handle customer inquiries via phone and email
Manage and resolve customer complaints
Document all call information according to standard procedures
Follow up on customer calls when necessary

GoHealth Urgent Care Large https://www.gohealthuc.com/

1001 - 5000 Employees

See more GoHealth Urgent Care offers

Job description

Description

Position at Northwell Health | GoHealth Urgent Care

Location: Remote (Within the Northwell NY Market) - Part Time. Weekends Required.

**Candidates must reside in the Nassau, Queens, Suffolk, Staten Island, Brooklyn, Westchester, or Manhattan regions or surrounding areas in New York**

Job: Call Center Representative (GoFollow)

Pay: $17.00 - $21.50/hr.

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered for this position at the time of this job ad and may be modified in the future. When determining a team member’s base salary and/or hourly rate, several factors may be considered as applicable (e.g., location, years of relevant experience, education, credentials, budgets, and internal equity)

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

The Call Center Representative answers incoming calls from patients/customers, schedules appointments for all locations, answers inquiries and questions, handles complaints, troubleshoots problems and provides information for patients/customers.

Essential job functions:

Answer calls and transfer calls to correct departments and centers
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Provide service information
Enter new patient information into system
Update existing patient information
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard procedures
All other duties as assigned.

Job Requirements:

High School Diploma or equivalent required
Experience in a call center or customer service environment
Medical Assistant experience preferred

Additional skills / knowledge required:

Proficient in relevant computer applications/electronic medical records
Ability to type quickly, basic computer knowledge
Proficient in Microsoft Word and Excel
Detail oriented, able to rely on experience and judgment to perform a variety of tasks
Exceptional written and verbal communication skills
Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social differences
Experience with electronic medical records
Required language proficiency
Knowledge of administration and clerical processes
Knowledge of call center telephony and technology