Customer Supply Chain Coordinator

General Summary:

The Customer Supply Chain Coordinator will provide high quality customer service through attention to detail and effective communication with internal and external customers. This role serves as the entry point into our Customer Supply Chain Department. The ideal candidate will have a passion for people, relationships, and following a problem through to resolution. 

Supervisory Responsibilities: This function has no supervisory responsibilities. 

Essential Duties and Responsibilities:

Order Management 

• Responsible for all order to invoice tasks for assigned high-volume customer portfolio(s)
• Validate customer orders are populated in SAP within one business day of receipt
• Resolve discrepancies between customer order pricing and system pricing
• Consistently monitor, document, and resolve errors preventing automated orders from processing fully
• Validate system reference tables to accurately reflect customer information
• Communicate order issues with customer to arrive at optimal resolution
• Utilize all available resources to ensure accurate communication to customer
• Effectively resolve product shortages through communication internally and externally
• Maintain consistent documentation record of order information and notes in SAP
• Update system to reflect order and date changes
• Acknowledge, research, and resolve customer requests in a timely and complete manner
• Proactively contact customers to clarify or retrieve necessary information
• Act as reliable point of contact for assigned customers and key stakeholders as it relates to order management
• As needed, support Month End, Seasonal Drive Period, and Year End Customer Supply Chain Department tasks
• Escalate ongoing/significant issues impacting order fulfillment, customer service levels, increase in expense/loss of revenue with appropriate urgency

 Other Duties and Responsibilities:

• Fulfill Storck Company Values; Belonging, Passion, and Growth 
• Other duties as assigned. 

Required Knowledge, Skills, and Abilities:

• Demonstrated ability to develop both external and internal relationships  
• Strong interpersonal communication skills; clear and concise, both written and verbal 
• Organized, detail oriented, and able to balance competing priorities 
• Team player who works well in a collaborative environment and shares information freely  
• Business acumen and the ability to quickly learn technical systems 
• Creative approach to problem solving 
• Elevated curiosity, resiliency and business maturity 

Education and Experience: 

• Bachelor degree preferred or equivalent combination of education and experience 
• 1-3 years of customer facing supply chain experience in Customer Service, Customer Logistics, or Supply Chain, preferably with a CPG company
• 1-3 years of experience using an Enterprise Resource Planning (ERP) system, SAP preferred 
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) 

Working Conditions: Hybrid Work Model, including Monday and Friday Work from Home, and Tuesday, Wednesday, Thursday in normal working conditions for an office environment downtown Chicago, IL. 

Travel: Minimal, 5%.  

Other Qualification, Safety Procedures: Must be willing to follow and comply with communicated Company, Travel, and Retailer safety procedures, which may include COVID-19 testing or following other safety procedures in order to attend meetings, travel domestically or internationally, comply with Retail Partner safety procedures, and/or follow other workplace health and safety requirements to fulfil job duties.