Job description

ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.

In 2025, we will be rolling out worldwide our new cutting-edge TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders into a central shipping platform and ship on their own carrier accounts.

Job Description

You will be responsible for fact checking all legal claims and preparing court papers when we need to take a debtor to court. You will assist credit controllers in compiling handover files and ensure information is accurate and relevant.

You will have a keen eye for detail, and accuracy, and have experience working between teams to investigate and fact check information.

This is an exciting and challenging position, the successful candidate will relish the large amount of responsibility placed with them. The successful candidate will enjoy the challenge of working to deadlines, in a sometimes demanding environment, that forces you to multi-task.

Duties

Manage legal/handed over accounts.

Liaise with the legal team in regards to legal customer queries.

Assist credit controllers in compiling handover files.

Ensure information is accurate and all relevant/required information is included in hand over files.

Perform reconciliations when necessary.

Liaison with debt collection agencies include handover and progress.

Manage the pre-legal and legal processes for collections.

Update status and tracking reports.

Record and monitor deadlines.

Applicant Criteria

At least 2 year’s experience working as an administrator