About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
POSITION SUMMARY
The Senior LX Designer will provide thought leadership in the application of instructional design strategies and methodologies, with particular emphasis on scoping, analysis, design, and evaluation.
SPECIFIC RESPONSIBILITIES
Program Management
Collaborate effectively across functional teams to identify learning needs and ensure alignment around key priorities and initiatives.
Keep track and report results of learning initiatives up to 90 days after implementation.
Learning Experience Design
Project Management
Create, track, and maintain project plans
Manage projects by working closely with SMEs and project team members, effectively communicating progress and risks
The success of the Senior LX Designer will be measured through:
Performance of learning programs deployed (reaction, performance, etc)
On-time delivery of projects managed
Feedback from key stakeholders
OTHER RESPONSIBILITIES
Provide instructional design services to the following key functions:
Implementations, Project Management, Client Services, Consultancy and Product-Specifics Training (PST) for new campaign/LOB launches
Operations Management, Quality and PST to address performance gaps in production
Organizational Development (OD) for continuing education and skills enhancement
Other Support functions and vendors for organization-wide special projects (e.g., new tool/technology, process updates)
Collaborate with the Multimedia, Content, and LMS Administration work streams and PST Teams to design, develop and implement innovative self-paced and instructor-led training programs and evaluate the effectiveness of such. Key tasks include, but are not limited to, the following:
Analyzing learning needs
Conduct audience, context ,content, and available performance analysis when determining a design for a particular project
Gather data for analyses by working together with project members and other connected departments, as necessary in interpreting data
Determining required skills and competency levels for learners/ participants
Identifying training objectives and performance targets
Defining instructional design strategy
Scoping/outlining training content
Building training curriculum/lesson plan
Outline details needed in a training/ lesson plan ( i.e. duration, method, objectives, and details of learning content needed
Writing storyboards/scripts
Collaborate with SMEs in finalizing learning content that is critical for learners/ participants
Write storyboards for elearning content for NMD to develop using the most appropriate authoring tool
Write scripts for dialogues/ video narration that will engage and disseminate knowledge and information
Designing facilitator and participant guides
Write and script learning content for facilitators in providing instructions as well as facilitating learning in a brick and mortar or virtual classroom
Write information that will aid learning and engagement for participants for brick and mortar or virtual classroom
Facilitating Train-the-Trainer (T3)/Knowledge Transfer (KT) sessions
Lead knowledge transference and best practices in facilitation by conducting sessions with trainers/ facilitators utilizing the materials and assets designed and developed for a particular course
Provide feedback to identified participants after the sessions, as appropriate
Creating knowledge and skills assessments
Evaluating learning effectiveness
Gather relevant data comparison of performance and training effectiveness
Collaborate with key departments to gather and collate relevant data for evaluating learning
Conduct post mortem reviews with project team members and other relevant departments to discuss current evaluation
Collaborate with project team members and relevant departments to identify points to improve
Suggest ways to improve and/or sustain performance based on results of evaluation
Develop learning content
Conceptualize the overall look and feel of digital learning lessons.
Produce development brief outlining the mood board and suggested interactions to be used in the lesson
Coordinate with the LX Design Team to recommend the best interaction or media to present the content.
Develop advanced instructional media which includes but not limited to: guided tool simulations, interactive lessons and assessments, motion graphics instructional videos, and game-based courses.
Utilize various graphics, video, and course authoring software to develop visually appealing and modern-looking instructional media. Apply visual design principles in every single output.
Discover and implement techniques to drive online learning adoption and content usage.
Continuously update and improve knowledge, skills, and behaviors related to instructional design, adult education, and training evaluation.
Lead small projects by initiating meetings, communicating risks and following up on agreed deadlines
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability.
EDUCATION
Bachelor’s degree in Instructional Design or closely related course, or equivalent experience.
Master's degree in Instructional Design, Distance Education or Educational Technology is a plus.
WORK EXPERIENCE
5 or more years designing learner-centered training programs and developing related training materials
5 or more years conducting learning needs analyses to identify situations addressable by training solutions
Working knowledge of adult learning, instructional design, and evaluation principles and practices
Drafting measurable training goals and learning objectives (in all three learning domains)
Developing appropriate learning assessment strategies and instruments
Experience as an L&D program manager a plus
TECHNICAL SKILLS
Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications)
Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline)
Experience with E-Learning design principles, practices, and platforms (LMS)
OTHER SKILLS
Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions
Demonstrated ability to communicate information and ideas clearly, and concisely, verbally and in writing
Demonstrated ability to interact with peers, management and other departments in a professional manner
Strong organizational and interpersonal management skills
Ability to manage time effectively and efficiently
Self-motivated and directed with keen attention to detail
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
