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Team Lead, Service Contracts and Cost Forwarding

Remote:

Hybrid

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Riga (LV)

Offer summary

Qualifications:

Fluent spoken and written English, University degree in Finance or Business Administration, Professional qualification (e.g. ACCA) preferred.

Key responsabilities:

Lead and develop Service Contracts and Cost Forwarding team of up to 15 specialists
Set goals and communicate priorities; provide leadership and coaching
Ensure services meet customer expectations and KPIs; accountable for performance
Develop and monitor operational efficiency, speed, cost and quality

Tietoevry XLarge https://www.tietoevry.com/

10001 Employees

See more Tietoevry offers

Job description

You may apply to Tietoevry by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile.

We are looking for candidates for the Team Leader role to lead and develop Service Contracts and Cost Forwarding team.

Your responsibilities will be:

Lead Service Contracts and Cost Forwarding team (up to 15 specialists), working with generic support of the Service Contracts and Order Management modules and Cost forwarding process.
Develop team’s plans, set and communicate goals and priorities
Provide leadership and coaching to the team members
Establish a productive, positive, and ethical work environment
Ensure that the services delivered by the team members meet customer expectations in regard to agreed deadlines and KPIs. Be accountable for the performance and results in the team
Continuously develop, implement, and monitor operational efficiency, speed, cost and quality.

We expect you to have:

Fluent spoken & written English
University degree in Finance, Business Administration or related area
Professional qualification (e.g. ACCA) is an advantage
Excellent leadership, communication, problem-solving, change management, and networking skills
Excellent decision making and team-work skills
Continuous development orientation and strong execution capability (pro-active, self-driven)
Target oriented leader with hands-on approach and “can-do” attitude accompanied with a strong work ethics
Positive and professional character

We offer:

Be part of a Lead to Bill leadership team
Excellent and competent colleagues
Professional and personal development opportunities
Dynamic and friendly work atmosphere
Competitive remuneration and benefits package

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com)