Match score not available

Team Lead Service Design

Remote: 
Full Remote
Contract: 
Experience: 
Senior (5-10 years)

Offer summary

Qualifications:

3+ years in design thinking methodologies and product design, Strong communication, collaboration, and problem-solving skills.

Key responsabilities:

  • Coaching teams in Agile and Lean practices
  • Gathering feedback, aligning stakeholders, and collaborating with product teams
  • Managing outcomes, prioritizing work, and staying up-to-date with emerging trends
  • Developing service design methodologies, supporting the development of design presentations
  • Aligning service design solutions with company strategy and goals
AUTODOC logo
AUTODOC Large https://autodoc.group/
5001 - 10000 Employees
See more AUTODOC offers

Job description

Company Description

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.

Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

Job Description

Responsibilities
  • Coaches and leads teams in Agile and Lean practices, Trains and provides guidance to other team members.

  • Facilitates meetings and workshops to gather feedback and align stakeholders.

  • Collaborates with product teams to address user needs and issues.

  • Manages and visualizes outcomes, prioritizes work and adheres to agreed priorities and scope.

  • Stay up-to-date with emerging trends and best practices in service design and related fields.

  • Help develop and refine service design methodologies and processes.

  • Support the development of design presentations and reports for clients and stakeholders.

  • Ensures service design solutions align with company strategy and goals

Requirements
  • Proven experience in design thinking methodologies and/or product design over 3 years

  • Broad knowledge in own discipline and other disciplines within the function

  • Proficiency in building products and services, business cases and visualization

  • Strong communication and collaboration skills.

  • Ability to resolve complex issues in their own specialized area.

  • Demonstrated ability to lead teams or projects with broad visibility to achieve milestones and objectives.

What do we offer?
  • Competitive salaries based on your professional experience

  • Meals Allowance

  • Fast growing international company with stable employment

  • Annual vacation of 22 working days and 1 additional day off on your birthday

  • Healthcare Insurance

  • Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions

  • AUTODOC Corporate Discount (1,080 Euros per annum) to order parts for their own use at special discounted rate

  • Retail discounts of up to 75% on travel, technology, fashion and much more

  • Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching

  • Free English and German language classes

  • Referral Program with attractive incentives

  • Flexible working hours and hybrid work

Join us today and let’s create a success story together!

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Collaboration
  • Communication
  • Problem Solving

Customer Support Team Lead Related jobs