672 - Administrative Assistant

We need an English-fluent Administrative Assistant, based in Latin America, available to work remotely.

We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.

Are you the one we are looking for?

Responsibilities:

• Help clients fill out forms to obtain a gun license, and manage the submission of documents to required authorities
•  Assist client's application process (mainly  NYC residents).
• Track and manage leads, ensuring timely follow-ups and communication.
• Coordinate appointments (e.g., fingerprinting) and upload necessary documents to platforms such as Dropbox.
• Record client information and update necessary documentation as required.
• Provide ongoing support to clients, including answering questions and troubleshooting.
• Ensure documents are submitted and uploaded promptly to meet deadlines..
• Proactively handle and organize day-to-day administrative tasks.
• Work with data entry and document management systems.
• Monitor email communications, send standardized responses, and escalate essential messages to the appropriate individuals.
• Assist the company with admin related tasks -backoffice - (phone calls, emails, etc).

Requirements:

• 1+ years of experience minimum as an Admin Assistant, Secretary, or Appointment Setter.
• Proficient English skills (C1-C2 level).
• Proficient Microsoft Office (Excel, Word, Outlook, Teams) and cloud-based systems like Dropbox.
• Ability to manage calendar scheduling and coordinate meetings.
• Strong attention to detail and ability to multitask.
• Experience working with confidential documents.
• A reliable Windows 10 computer capable of running Office 365 and other necessary software.
• Dependable Internet Connection and Quiet Working Space.
• Availability to work on  EST business hours.