Account Manager - Energy Efficiency

Title: Account Manager – Energy Efficiency 
Location: Remote CA - Must reside in Sacramento, CA area.  

Ready to make a difference? 
ICF is seeking an experienced Account Manager to influence residential and commercial utility customers, property managers, distributors, retailers and contractors to identify energy efficiency opportunities and facilitate participation in energy efficiency programs in the Sacramento area. The Account Manager will provide sales, account management, and field services for contractors supporting customers considering upgrading and retrofitting electrical and natural gas equipment and systems. The position is home-based and will require weekly travel to meet with contractors, vendors, and customers in the Sacramento area and attend meetings in the Sacramento client office. The position will be responsible for building and maintaining an account base that achieves current year goals and builds future year pipeline.   

The Account Manager position will be responsible for helping retailers, contractors, distributors, and customers understand and make use of the programs and incentives available thought the Sacramento gas and electric utility. This will include working with end-users, dealers, and contractors to explain the benefits of efficiency measures and assisting customers through the enrollment process to achieve savings goals and establish repeat business through high quality customer service.  

Why you will love working here: 

• Quality of life: Flexible workplace arrangements, work-life balance 

• Investment of the community: Donation matching, volunteer opportunities 

• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan 

• And many, many more (Ask your recruiter for more details!) 

What you will be doing: 

• Conduct calls, online meetings and face-to-face meetings with contractors, distributors, and customers.   

• Prepare and inform status reports to accurately describe activities in the field and to monitor progress towards program goals on contractor/consultant participation and the completion of eligible projects.  

• Maintain strong ongoing communications with program participants to assess their needs and to receive feedback on their experience with the program.   

• Ensure projects are up to date in program tracking system based on communications with customer and contractors regarding project status and expected completion dates.  

• Provide or refer stakeholders to technical, administrative, and marketing assistance when needed or applicable.  

• Contribute to the deployment of program marketing and outreach campaigns.  

• Perform presentations and orientations to prospective property owners, property managers, customers, clients and contractors at industry conferences and association events.   

• Create and present weekly and monthly summary reports for the program manager, ICF leadership, and/or the client. 

• Coordinate with or follow up on program Quality Assurance and Quality Control activities such as field inspections and customer surveys, as appropriate.       

• Have a complete understanding of the programs you are representing and study other programs our clients offer to be a valued representative to all stakeholders. 

• Have and build upon your technical knowledge for the sectors you serve and especially on the measures that drive participation.  

• Understand the key business drivers of the sectors you serve and the stakeholders you interact with.  

• Contribute to the evolution of program strategies and the design of program features and services.  

• Meet individual goals assigned to you and contribute to team goals. Team goals are aligned with customer expectations.  

What we need you to have (minimum qualifications):  

• Bachelor’s Degree or equivalent professional experience in a sales/outreach capacity 

• Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check 

What we would like you to have:  

• Experience in Energy Efficiency or Sustainability Consulting. 

• Knowledge of common electric and gas equipment used in the multifamily and/or small commercial sector including domestic hot water systems, HVAC systems, interior/exterior lighting, pool pumps, etc.  

• Familiarity with CRM systems such as Salesforce.  

• Proficiency with MS software including MS Excel, Outlook and Word.  

• Ability to guide and influence customers to opt for cost-effective energy efficiency solutions.  

• Demonstrated capabilities in building and maintaining relationships with key market players in the energy sector. 

• Demonstrated record of achieving sales goals/metrics. 

Professional Skills you will use: 

• Excellent interpersonal skills with strong outreach and communications abilities.  

• Sales experience and the initiative to embrace continuous learning toward becoming an expert on the programs and technologies you represent. 

• Well-developed phone presence and high comfort level in initiating conversations.  

• Excellent written communications skills.  

• Self-motivated with the ability to work independently.  

• Strong organizational skills.