Virtual Account Manager (VAM) Stellantis UK -Nantwich

VIRTUAL ACOUNT MANAGERS (VAM) -STELLANTIS UK

FULL TIME, PERMANENT

Up to £35,000 DOE + £5,000 BONUS+ ROI COMPANY BENEFITS

NANTWICH-REMOTE

Multiple roles available for this exciting brand

About Us

ROI have an excellent track record of working with major brands in the Fleet Automotive sector and have developed rigorous and proven best practice approaches in many areas, obtaining ISO9001 in the process. Our highly motivated teams of people are experts in their field and bring a depth and breadth of talent and experience to each client project, which when combined with our expertise across multiple CRM platforms, has resulted in us becoming the fastest growing automotive support agency in the UK.

The Role and Responsibilities

Reporting to the Sales Team Manager the Virtual Account Managers for Stellantis UK will be accountable for the following : -

Customer Management & Prospecting

• Maintain relationships with fleet decision makers through regular, targeted contacts new and lapsed.
• Identify new business opportunities to fit with project remit and brand
• Analyse company rate books and vehicle bandings to position the brand accordingly
• Submit bespoke terms for customer or prospects to position the brand competitively against competitors
• Create and provide accurate quotes to customer or prospects
• Fully utilising the corporate demonstrator fleet by positioning and arranging relevant demonstrator vehicles to customers and prospects.
• Manage a database of records using applicable tools (ie CRM, Salesforce, Excel)
• Maintain accurate records of customer and prospect communications

• Management of customers and new business opportunities to increase sales and customer satisfaction and grow client market share.

Stakeholder Management

• To work effectively with all stakeholders for delivery of the project targets
• Liaise with the client as appropriate
• Maintain relationships with leasing company account managers through regular, targeted contact
• Work in partnership with dealerships to manage existing and new relationships
• Be an advocate for both ROI and Stellantis with client contacts.

Operational Delivery

• Strong sales/account management performance to deliver agreed targets and work in line with defined project procedures
• Meet activity, quality and results targets and follow processes set by Sales Team Manager or Directors as appropriate
• Respond to client and management requests for information in a timely manner
• Follow all applicable ROI company, quality and project procedures and processes
• Keep on top of market trends, maintain product knowledge and understand competitor products current and future
• Attend training sessions, off-site events or client meetings as required.

What are we looking for?

Strong Communication Skills

• Excellent telephone manner and ability to get to the root cause of a customer’s issues / needs both written / verbal.

Sales & Account Management Negotiation

• Excellent sales, negotiation, listening and closing skills
• Account-Based Selling and Strategic Selling

Relationship-building/networking

• Ability to work cooperatively and effectively with a wide range of staff, being professional, articulate and presentable.
• Friendly, positive outlook with a good sense of humour. The client and their customers should enjoy working with you

Technical skills and expertise

• Experience in using CRM systems such as Sage and Salesforce and all-round confident IT skills, including MS Office Suite.
• Highly competent at using video conferencing software such as MS Teams or Zoom to host client and customer meetings
• High levels of attention to detail, particularly with respect to error checking and accuracy with numbers
• Ability to interpret data and provide informative feedback

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

• a £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
• access to education bursaries to learn new skills: brewing, beekeeping, bookkeeping, it’s entirely up to you!
• a day off and a voucher to get yourself something nice on your birthday
• company pension
• healthcare plans including private medical insurance and dental cover
• 22 days annual leave rising to 30 with length of service
• subsidised car purchase schemes available

How to Apply

If you’re interested in joining us as a Virtual Account Manager - Stellantis UK, apply today!

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.