Motor Assessor Metropolitan | Sydney, NSW
At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
The primary purpose of this role is apply motor assessing policies and procedures to ensure the best practicable repair cost, customer service and compliance outcomes are achieved.
You'll be responsible for:
- Deliver best practicable assessment outcome, in either repair cost or total loss (i.e. Closed File Reviews, Open File Reviews etc.).
- Comply with motor assessing process, guidelines, allowances. parts policy, severity coding requirements and repairer standards.
- Wherever appropriate, apply repair cost benchmarking, alternative parts reporting and scorecards to improve repairer performance.
- Contribute to improving the customer service of Selected and non-Selected repairers.
- Provide customers with access to the prompt resolution of complaints, including repair warranty, service related and other issues.
About you:
- Current Trade Qualification licence within the motor vehicle repair industry.
- Experience in repair shop management / estimating and in motor vehicle assessing practices and in the provision of damaged vehicle quotations.
- A current driver's license.
- Knowledge of the Motor Vehicle Insurer and Repair Industry Code of Conduct.
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
What's on offer:
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products, deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About Allianz:
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support:
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
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