OR1 Customer Success Manager

The role will reside in the West Palm Beach / Jupiter, FL areas

Travel: Up to 80%. including evenings, early mornings, and weekends as needed

Why You’ll Love This Role:

As an OR1 Customer Success Manager, you will be the driving force behind the successful planning and execution of complex Operating Room installation projects. You will oversee the implementation of AV and medical technology solutions, ensuring on-time, on-budget, and customer-centric installations, while maintaining alignment with sales, technical experts, and deployment teams. Your role will be pivotal in transforming customer experiences, delivering post-install support, and driving long-term customer success.

This OR1 CSM should reside in the Great Plains region and will provide relocation assistance based on business needs.

Join us and help revolutionize the future of surgical technology!

What you’ll be doing:

• Project Management: Lead end-to-end OR AV capital installation projects, ensuring timely and profitable delivery.
• Customer Success: Serve as the primary point of contact for clients, ensuring seamless installation, training, and long-term value realization.
• Sales Support: Collaborate with sales teams in pre-sales activities, proposal development, and project scoping.
• Technical Expertise: Apply in-depth knowledge of AV integration, surgical technology, and enterprise IT to manage the intricacies of installation projects.
• Customer Satisfaction: Capture and act on feedback, ensuring a best-in-class installation experience and fostering long-term client relationships.
  
  
  

What experience and skills will be needed:

• Experience: 5+ years in technical project management, AV integration, or medical device installations.
• Technical Expertise: Strong knowledge of hospital construction, cable management, AV/IP technologies, and medical imaging systems.
• Education: Bachelor’s degree in engineering, Construction Management, or related field (or 5+ years of equivalent experience).
• Skills: Strong leadership, project planning, communication, and multitasking abilities.
• Travel: Willingness to travel up to 80%.
  
  
  

Bonus points for:

• Advanced knowledge of control systems, cable terminations, and surgical workflow.
  
  
  

Who we are: 

KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we’ve pioneered the most groundbreaking innovations in minimally invasive surgery and OR integration to benefit patients and healthcare providers alike. With more than 9,000 associates worldwide and 1,800 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities manage costs, streamline operations, and deliver positive patient outcomes. With onsite locations and field opportunities across the country, we attract a diverse and talented staff, unified by the desire to foster positive change in the world. Because it’s not just about the tools we create—it’s about the lives we change, together. 

Eligible Employee Benefits

• Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!
• 3 weeks vacation, 11 holidays plus paid sick time
• Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
• 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
• Section 125 Flexible Spending Accounts
• Life, STD, LTD & LTC Insurance
• We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
• Fitness reimbursement of up to $200 annually
• And much more!
  
  
  

KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.