Offer summary
Qualifications:
At least 1-year technical support experience, Understanding of Windows devices and applications, Familiarity with Active Directory, DHCP, DNS, Knowledge of Microsoft Office Suite, Experience in customer service roles.
Key responsabilities:
- Provide technical assistance to clients
- Triage and categorize inbound service requests
- Troubleshoot issues with various technologies
- Maintain accurate documentation and timekeeping
- Participate in monthly training and on-call rotation