Overview:
Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Lien Release Processor II. The ideal candidate will enjoy working with clients, both internal and external, be detail oriented, and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.
Responsibilities:
• Perform quality assurance reviews on lien releases completed by LoanCare’s outsource vendor
• Resubmit received release rejections within required timeframe
• Conduct research to retrieve mortgages and AOMs through the recording jurisdictions
• Sign and/or notarize lien releases and assignments for paid-in-full loans
• Type between 30-40 lien releases per day and generate checks for each release
• Access jurisdiction websites to complete data entry of coversheets required to submit with lien releases and checks for recordation
• Conduct research through recording jurisdictions and third party vendors to locate title searches and retrieve recorded satisfactions, mortgages, AOMs, POAs, modifications, and CEMAs
• Answer questions on escalated requests from clients, customers, title companies, and closing attorneys to locate documents
• Prepare lien releases for all paid-in-full loans prior to their compliance dates, processing average of 75 files daily with a 97-100 percent degree of accuracy
• Request recording checks
• Research recording fees
• Research various county websites for missing documentation
• Verification and processing of New York Consolidation Extension and Modification Agreement (CEMA) or co-op loans
• Prepare lien releases for short sale tasks
• Prepare assignments for Colorado loan files
• Review chain of title issues
• Perform quality control reviews
• Track and distribute custodial documents as required
• Process daily file requests for servicing of loans
• Process orders and coordinate shipment of files to/from storage facility
• Prep and scan files or miscellaneous documents related to the servicing of loans
• Provide weekly updates to team management
• Coordinate outgoing document transfers
• Retrieve documents for client and custodian audits
• All other duties as assigned
Qualifications:
• High School Diploma or equivalent required
• A minimum two to three years’ experience in banking, real estate and/or mortgage servicing industry; similar clerical roles may be acceptable
• Microsoft Work and Excel and LPS
• Excellent verbal and written communication skills
• Ability to work independently
• Strong analytical, problem solving, research, and decision making skills
• Detail oriented
• Ability to handle multiple priorities and meet deadlines in a fast-paced environment
• Knowledge of Ginnie Mae, Fannie Mae and Freddie Mac document retention guidelines
• Experience resolving chain of title issues
• Able to react to change proactively
WORK FROM HOME
About remote employment …
LoanCare provides virtual training and support so employees working from home can be successful. You will never be alone on your journey as you will connect through Teams video chat, so that you remain engaged and form relationships with your leadership team and coworkers. We offer online/remote Training, which is both dynamic and interactive, so you get the most out of the training opportunities. Our Training department also offers a large number of free on-demand online training courses that you can take to help you grow and expand your skills and knowledge.
As an added benefit for Remote Employees, we offer exciting engagement opportunities, such as fitness classes, contests and fun seminars/learning activities that you can participate in from the comfort of your own home.
We provide all of the necessary equipment; all you need to provide is a quiet, private place in your home and a high speed internet connection with a minimum network download speed of 25 megabits per second (mbps) and a minimum network upload speed of 10 mbps. Remote employees will be required to sign a Telecommuting Agreement in addition to the job description.
WHO WE ARE
About us …
LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
WORK CONDITIONS
Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
ESSENTIAL FUNCTIONS
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Speaking — Talking to others to convey information effectively.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Instructing — Teaching others how to do something.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Time Management — Managing one's own time and the time of others.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision — The ability to see details at close range (within a few feet of the observer).
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition — The ability to identify and understand the speech of another person.
Speech Clarity — The ability to speak clearly so others can understand you.
PHYSICAL DEMANDS
Sitting up to 90% of time
Walking and standing up to 10% of time
Occasional lifting, stooping, kneeling, crouching and reaching.
EQUAL EMPLOYMENT OPPORTUNITY
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national
origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
