Regulatory Compliance Manager

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Manager, Regulatory Compliance is responsible for overseeing and monitoring CrossCountry Mortgage’s regulatory change management program to ensure compliance to all applicable federal, state, and local regulations. This role involves monitoring regulatory changes, conducting risk assessments, and implementing compliance policies and procedures. The Manager, Regulatory Compliance works closely with applicable business stakeholders to maintain compliance across the organization and drive continuous improvement initiatives to enhance operational efficiency and support business objectives.

Job Responsibilities:

Regulatory Monitoring and Change Management

• Continuously monitor new and upcoming regulatory activities impacting CrossCountry Mortgage, including investigations and enforcements, and changes to existing regulations and legislative activity. 

• Assess the impact of regulatory changes and work with appropriate stakeholders to implement necessary adjustments to policies, procedures, and controls.

• Assist in the development and execution of action plans in response to new regulations and ensure timely adaptation across the organization.

Compliance Oversight and Reporting

• Manage CCM’s compliance regulatory change management program, including developing and updating policies and procedures to align with current regulations and agency guidance and documenting updates in the change management platform.

• Assist in the risk management lifecycle by documenting emerging risks, conducting research, identifying corrective action, and conducting UAT/validation testing.

• Assist with preparing and presenting detailed compliance reports to executive and senior management teams.

Stakeholder Collaboration

• Collaborate with internal teams and key stakeholders to ensure cross-departmental alignment of compliance strategies and foster effective business relationships to meet department goals and objectives.

• Provide guidance and training to employees on regulatory requirements and internal compliance policies.

• Serve as the point of contact for impacted organizational stakeholders and provide written summaries and communication regarding relevant regulatory and agency updates.

• Track and document impacted departmental assessments of regulatory change updates and implemented remediations for both regulatory and credit risk change management.

Regulatory Compliance Audits

• Serve as the primary point of contact for internal and external audits and examinations related to regulatory change management.

• Review and respond to internal and external audit findings, including conducting root cause analysis and validation testing and monitoring, to ensure identified issues are addressed and remediated in a timely manner.

• Other duties as assigned by senior management, including, but not limited to, special projects.

Qualifications and Skills:

• Bachelor's degree and/or equivalent combination of education/experience.

• Minimum 5 years’ experience within a financial institution with a minimum of 3 years’ risk management or compliance experience.

• Experience with regulatory change management and compliance risk assessment.

• Working knowledge of mortgage lending operations (processing, underwriting, closing, QA).

• Encompass and Mavent experience, preferred.

• Experience and/or proficiency with compliance monitoring tools and regulatory tracking systems, JIRA is preferred.

• Fees compliance experience, a plus.

• Working knowledge of federal and state mortgage lending regulations, including but not limited to Dodd Frank Wallstreet Reform Act, QM/ATR, RESPA, TILA, ECOA, HMDA, FCRA, GLBA, Fair Lending, UDAAP, and SAFE Act as well as marketing-focused regulations such as TCPA, TSR, and the CAN-SPAM Act.

• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

• Excellent project management, prioritization, and time management skills.

• Excellent analytical and problem-solving skills to interpret complex regulations and assess impact to the organization.

• Excellent communication, management, and leadership skills to effectively collaborate with stakeholders at all levels.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Pay Range:

• $80,000.00 - $90,000.00
• The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.