Remote Mortgage Call Specialist Representative | WFH Lead

Job Overview

Join our esteemed organization as a Mortgage Lead Call Specialist Representative, where you will have the opportunity to engage with clients and prospective customers through a combination of inbound and outbound calls. Your role is pivotal in assisting clients with their mortgage inquiries and providing tailored solutions backed by cutting-edge technology and strategic marketing initiatives.

Key Responsibilities

• Manage a substantial volume of calls from clients across the nation.
• Deliver precise information regarding our diverse range of mortgage products and services.
• Establish rapport with clients by actively listening to and addressing their needs.
• Navigate clients through their mortgage inquiries, presenting suitable options.
• Collaborate with sales and loan officer teams to facilitate seamless communication.
• Maintain client records and follow up on leads using our sophisticated CRM system.
• Foster business growth through exemplary customer service.
• Adhere to established company protocols and schedules.
• Assist clients in selecting the most appropriate mortgage products and managing loan submissions.
• Ensure compliance with all closing requirements and processes.
• Proficiently handle various loan types, including Conventional, VA, FHA, and USDA.
  
  

Required Skills

• Current and valid NMLS license or appointment in good standing.
• Strong communication skills and professional phone etiquette.
• Proven problem-solving capabilities and meticulous attention to detail.
• Ability to perform effectively in a high-call volume setting.
• Basic knowledge of mortgage terms and products is beneficial.
• Preferred experience in a call center or customer service environment, with mortgage or finance expertise being advantageous.
• Capacity to create positive client experiences and develop strong relationships.
  
  

Qualifications

• A minimum of two years of sales experience, including at least two years as a Mortgage Loan Originator or in a related position.
• Newly licensed candidates should possess a minimum of five years of sales experience and a willingness to engage in training.
• Flexibility to commit to approximately 40-45 hours per week.
  
  

Career Growth Opportunities

We are committed to fostering your professional development through comprehensive training and continuous learning opportunities, enabling you to advance within our dynamic organization.

Company Culture And Values

As a leading wholesale mortgage lender, we pride ourselves on providing innovative and seamless experiences for our clients throughout the mortgage process. Our advanced AI technology supports our proprietary Roadmap to Home Ownership, ensuring that our dedicated Mortgage Loan Originators are there for clients every step of the way.

Compensation And Benefits

• W-2 only, with base and/or commission pay based on the legal position.
• Performance-based bonuses.
• Access to competitive mortgage rates and a variety of lenders.
• Proprietary AI-driven mortgage solutions.
• Expedited approval process and swift closing times.
• Comprehensive support from marketing teams and virtual assistants.
• Discounted licensing renewals and ongoing education.
• Recognition in top publications and ranking among the top 1% of loan originators nationwide.
  
  

Apply Now!

Embark on a rewarding career journey with us and set new standards in the mortgage industry. Apply today to elevate your professional trajectory!

Employment Type: Full-Time