Remote Collections Specialist - Default Mortgage

Job Title: Default Mortgage Specialist (Collections) - Remote

Job Overview

Join our esteemed organization as a Default Mortgage Specialist, focusing on early-stage collections within our Mortgage Servicing team. We are a distinguished mortgage loan subservicer recognized for our commitment to respect, trust, integrity, and care. Our culture champions a promote-from-within philosophy, making this an ideal opportunity for those eager to enhance their careers.

Key Responsibilities

• Manage various mortgage collections inquiries, including processing payments, establishing repayment plans, and negotiating resolutions for delinquent accounts.
• Address and resolve Level 1 inquiries and complaints via telephone, striving for first-call resolution.
• Monitor delinquent accounts and initiate necessary collection actions.
• Operate effectively in a fast-paced environment, consistently meeting key performance metrics with a focus on quality and productivity.
• Promote our products and services while ensuring exceptional customer satisfaction and retention.
• Achieve individual, team, and departmental targets related to service level agreements and client satisfaction.
• Evaluate risks in business decisions, ensuring compliance with relevant laws and regulations.
• Collaborate with external stakeholders, including mortgagors, real estate agents, and investors, as well as internal departments.
  
  

Required Skills

• Strong communication, listening, and problem-solving abilities.
• A robust work ethic with a commitment to meeting schedules and deadlines.
• Flexibility to adapt to change and collaborate with various levels of management.
  
  

Qualifications

• High school diploma or GED is mandatory.
• A minimum of 1 year of experience in the mortgage servicing industry or a call center environment.
• Availability to work nights and weekends with varying schedules as required.
  
  

Company Culture And Values

We are proud of our unique culture, anchored in our core values of respect, trust, integrity, and care. We create an environment that fosters growth and development, ensuring our employees can thrive in their careers.

Career Growth Opportunities

Our organization is dedicated to your professional advancement, providing a multitude of training and development programs designed to nurture talent and encourage career progression.

Compensation And Benefits

• Competitive starting pay at $19.00 per hour.
• Full-time employment with the flexibility of a hybrid remote work model based in Tempe, AZ.
• Comprehensive benefits package, including medical, dental, and life insurance, 401(k) with matching, tuition assistance, employee assistance programs, and paid time off.
  
  

We are an equal employment opportunity/affirmative action employer M/F/D/V/SO and maintain a drug-free workplace. Qualified candidates should be ready to provide their best contact phone number and email during the application process. Join us and take a significant step in empowering your career!

Employment Type: Full-Time