Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.
Exemption Status:
Non-Exempt
Schedule Details:
Monday through Friday
Scheduled Hours:
8a-430p
Shift:
1 - Day Shift, 8 Hours (United States of America)
Hours:
40
Cost Center:
99940 - 5430 Patient Financial Services
Union:
SHARE (State Healthcare and Research Employees)
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
Initiates’ collection activity on outstanding self-pay balances. Relevant categories include high dollar self-pay balances for both Hospital and Physician, payment plans, bankruptcy, Victim of Violent crime, estates, insurance information, financial counseling, settlements, and prompt pay discounts.
Major Responsibilities:
- Initiates telephone calls to patients/guarantors regarding resolution of their self-pay balances.
- Initiates telephone calls to insurance companies regarding resolution of self-pay balances.
- Communicates with hospital clinics/doctor offices regarding resolution of self-pay balances.
- Works assigned work queues within established protocols.
- Responds to patient/responsible party inquiries/requests received via telephone, mail and in person by accessing the billing system.
Position Qualifications:
License/Certification/Education:
Required:
- High School diploma required.
Experience/Skills:
Required:
- Three years of relevant work experience, preferably in telephone collections.
- Thorough knowledge of third-party insurance and medical terminology.
- Computer skills. Ability to work independently within established functional guidelines and withstand pressure that may arise when dealing with the public, physicians/clinic and staff.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.
