Enforcement Agent at Bristow and Sutor Group

Company Description

Does this describe you?

• You’re a people person and naturally change your style to match who you’re speaking with
• You’re persuasive and enjoy getting people to change the way they think
• You want your work to have impact and like helping people get out of trouble
• You’re trustworthy and keep your word, you can be depended on you to do the right thing
• You’re cool, calm and collected when dealing with pressured situations
• You’re a flexible problem-solver and enjoy adapting to new situations and environments
• You go the extra mile and don’t mind working weekends or evenings to boost your earnings
• You’re open-minded and don’t judge a book by its cover
• You’re keen to learn new skills and put them into practice in your day-to-day work
• You want flexible work where you control of how you plan your day
• You achieve your goals and enjoy being rewarded for doing so

Interested to learn more?

We are Bristow & Sutor, a Leading UK Debt Recovery Enforcement Group and proud partner to Transport for London. We’ve been growing for 40 years and we’re passionate about developing our people, investing in technology and setting industry standards for ethical conduct.

Due to ongoing expansion we are excited to recruit a number of new Trainee Enforcement Agents in the area. All successful candidates will receive exceptional training and support through our Enforcement Training Academy, helping you to become fully skilled and certificated.

Debt Collection is a tightly regulated industry with strong ethical standards and every visit you make is legally approved by a Judge.

Position

Let us dispel some common myths…

• “You need to be tough” - actually, you need to be adaptable. The people you’ll help often feel overwhelmed by their debt, you’ll help them make smarter choices about their situation so they don’t get into more trouble
• “It’s a man’s job” - actually, some of our most successful agents are women. Our best Enforcement Agents are flexible communicators and know how to connect with people from all walks of life
• “You have to bully people” - quite the opposite. The people you help can go to court if they don’t tackle their debt and a judge has given you legal powers to recover the debt on the local authority’s behalf. Your job is to help them understand the process they’re in and what will happen if they don’t take action
• “It’s dangerous” - whilst you will encounter emotionally charged situations, your safety is paramount. You receive extensive ongoing training, safety equipment, body cameras and your duty is to remove yourself from any situation you feel is unsafe
• “It’s a ruthless job” - The truth is that when you meet vulnerable people who really can’t pay, which does happen, there are different options available to help them. Your job is to make those judgements and to treat them with the respect and dignity you’d want for yourself

What might a typical week look like for you?

• Visiting debtor’s properties to arrange payment of outstanding debts
• Setting up and agreeing repayment arrangements
• Assisting debtors in completing questionnaires
• Taking control of goods – where required
• Removing goods - where necessary
• Making enquiries with neighbours if debtors have moved or left a property
• Compiling short reports about your visit, along with any necessary paperwork
• Assessing debtor vulnerability and signposting them to support services – if required
• Liaising with office-based colleagues regarding active cases
• Working by yourself, often in different geographical areas each day
• Handling cash payments – where required

Requirements

What’s in it for you?

• Earn what you deserve with uncapped earnings
• Stay energised in a career where no two days are the same
• Stay active in a role where you’re never stuck behind a desk
• Become a skilled negotiator who can shine in social situations both at and outside work
• Plan your free time around work in a job where you choose how you plan your day
• Be part of a supportive team who look out for each other
• Support your community by helping your council recover funds to re-invest in local services
• Grow your skills in our Enforcement Training Academy.......

Enforcement is a challenging task, and so we work hard to equip you with the skills and knowledge you need. Our Enforcement Training Academy brings the benefit of over 40 years of experience in the field to each of our new joiners through a range of learning experiences including classroom-based, remote, and on-the-job training. We use cutting-edge behavioural science research to inform your first steps into the world of Enforcement, giving you the confidence to resolve even the most complex cases. And even better, you’re paid for the whole training period, ensuring you can get up and running without a hitch!

Your benefits include:

• £23,800 to 26,000 basic salary + bonuses + overtime (OTE £40,000 to £70,000)
• Achievable bonus level of at least double your basic salary, with opportunities for earnings in excess of this for consistently exceptional performance
• 29 days holiday – including bank holidays, increasing with service and with the opportunity to top up with extra days via banked leave and other incentive schemes
• Flexibility to manage
• Company vehicle, fuel card and expenses
• Full training and qualifications to become a Certificated Enforcement Agent
• Company pension scheme
• Access to an Earnings on Demand Scheme via Hastee
• Employee discount scheme via our Reward Gateway portal, with new benefits being offered all the time
• Health and wellbeing support, including access to a free Employee Assistance Programme and eye care vouchers

Other information

Please note this is a full-time, permanent role working 40 hours per week – often unsocial hours including evenings and weekends to make sure you can reach people when they’re at home.

You don’t need previous experience to be considered, however you do need a full UK driving license (held for at least 2 years) and be able to drive both manual and automatic vehicles.

Do you like the sound of the job but you’re unsure if you fulfil all the requirements? Send your CV anyway! It only takes a few clicks and costs you nothing.

The successful applicant would be required to undertake a DBS and CCJ/IVA check before an offer of employment is made.

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.

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