Remote Claims Manager for Roofing Industry

Claims Manager - Remote

Are you exceptionally skilled at managing claims and dedicated to delivering unparalleled customer satisfaction? If you excel in a professional environment that prioritizes excellence, we encourage you to consider the opportunity to become a Claims Manager at our esteemed organization.

About Us

We are a leading and rapidly expanding roofing contractor and exterior services provider in the Indiana region. Our firm has earned exceptional ratings across platforms such as Angi.com, Facebook, Google, HomeAdvisor, and Yelp, specializing in insurance restoration. Leveraging advanced technology, our claims and supplement department ensures efficient claim adjustments, enhances communication, and significantly improves claim turnaround times.

Our steadfast commitment to a meticulous supplementing strategy, coupled with a goal-driven culture and established processes, empowers our Claims Manager to consistently exceed benchmarks. Our Code of Conduct, Mission, and Values foster a collaborative and supportive work environment.

Position Overview

• Position: Claims Manager
• Type: Full-time, W2 position
• Compensation: Base salary + commission (high earning potential)
• Base Salary: $30,000
• Commission: \(30,000-60,000 (Total potential: \)60,000-90,000)
• Location: Virtual
  
  

Key Responsibilities

• Supervise the comprehensive claims process from initiation to resolution, ensuring precision and promptness.
• Analyze all insurance scopes of loss to assess awarded coverage and line items.
• Generate revised estimates and substantiate all legitimate line items with appropriate documentation.
• Rationalize essential items in the scope of loss for each claim managed.
• Engage in discussions about coverage and the scope of work with the assigned adjuster for each claim.
• Collaborate with internal teams to optimize processes and enhance the customer experience.
• Communicate directly with homeowners, offering updates on the claim process and addressing any inquiries.
• Maintain precise communication within the CRM system.
• Break down claim financials and clearly convey them to homeowners.
• Prepare final invoices and supplements for claims, submitting them to the insurance provider upon completion of work.
• Coordinate with the sales team regarding client updates and specific documentation needed for supplements.
• Accurately track and manage claim financial information.
  
  

Required Skills

• Minimum of 3 years of experience in property claims adjusting (independent or public adjusting experience is an advantage).
• Proficient in Xactimate estimation software (Symbility experience is a plus).
• Familiarity with local building codes and various roofing systems.
• Strong attention to detail.
• Ability to manage multiple claims concurrently.
  
  

Career Growth Opportunities

We offer a range of growth and career development opportunities, as well as professional development assistance, encouraging our team members to excel in their roles.

Company Culture And Values

Our workplace emphasizes integrity and accountability, providing exceptional customer service through an immersive digital experience. We foster a culture built on mutual trust, respect, and enjoyment in our work. Our employees find fulfillment in their roles, and we prioritize training for our teams, ensuring thorough final inspections to protect our customers with comprehensive insurance coverage and warranty services.

Compensation And Benefits

• Competitive salary with a base salary of \(30,000 + commission (potential earnings of \)60,000-90,000).
• 4 weeks of paid vacation.
• Company stipend for phone and laptop.
• Referral program.
• Engaging company events, including BBQs, trips, and sporting events.
• Opportunities for outdoor activities like hiking and biking.
  
  

How To Apply

We invite you to submit your resume and a cover letter that articulates why you are an ideal candidate for this position. We are eager to learn more about you!

Employment Type: Full-Time