eCommerce Operations Manager (Supply Chain)

What Are We Looking For

MultiplyMii is seeking a highly organized and results-driven Amazon Operations Manager who will be working with our client based in the USA. The client is a family-founded wellness brand, born from a personal health journey. Their mission is to make high-quality, effective probiotics accessible to all, empowering people to take charge of their well-being. They value integrity, transparency, and sustainability, using only the finest ingredients and eco-friendly practices.

In this role, you will ensure the operations run smoothly across all platforms. This role requires a strong leader who can manage a small team, build relationships with key stakeholders, and ensure the supply chain operates at peak efficiency. You'll be the go-to person for all things operations, from monitoring inventory levels to troubleshooting any issues that arise.

Beyond your experience, we seek a candidate who exemplifies qualities such as being collaborative, analytical, action-oriented, and maintaining details in order and conformity.

This role is full-time and 100% work-from-home.

In This Role, You Will

Operations Management

• Manage day-to-day operations across Amazon US and UK marketplaces, as well as non-Amazon platforms
• Oversee inventory management, ensuring optimal stock levels and timely replenishment
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement
• When mistakes occur, document them, identify causes and future actions to be taken to avoid mistakes so that the organization can continuously learn and improve
• Conduct daily calls with the Head of the Supply Chain and the Head of Amazon to discuss operational updates and challenges
• Monitor days of inventory and perform daily check-ins with the Supply Chain team
• Troubleshoot any inventory discrepancies or delays in production
• Ensure seamless integration between Shopify store and 3PL partners
  
  

People Management

• Oversee and direct reports from the Supply Chain team, Junior Amazon Account Managers, and the Amazon Brand Manager
• Manage a team of 3 direct reports, providing guidance, feedback, and support
  
  

Supply Chain Oversight

• Provide strategic direction and guidance to the Supply Chain Manager in managing 3PL relationships, supplier relationships, and logistics operations
• Identify, document and explain mistakes and areas for improvement so that the company continually improves
• Review and approve supply chain budgets and cost-saving initiatives.
• Stay informed about supply chain performance
• Proactively identify and address any potential risks or challenges in the supply chain, working with the Supply Chain Manager to develop mitigation plans.
• Ultimately responsible for making sure that all POs are delivered on-time and in full
• Make sure that Supply Chain team orders all components on-time and that they are delivered on time to contract manufacturers
  
  

Demand Planning

• Contribute to production forecasting to optimize inventory levels and meet demand.
• Process Improvement
• Maintain and update company process documentation (i.e., process maps, SOPs, and workflows)
• Have team members create loom videos of their frequent tasks to compile an SOP library and help identify areas for improvement
• Identify potential business risks and areas for improvement, and prepare recommendations and corrective measures as needed
  
  

About You

Core qualifications:

• More than 5 years of experience in Amazon operations or supply chain management
• More than 5 years of leadership/ people management experience
• Proficiency in Excel, Google Sheets, and Google Suite
• Experience with Helium10
  
  

Advantageous

• Experience with Gorilla ROI and Scale Insights
• Shopify experience
  
  

Why MultiplyMii

MultiplyMii, a premium Recruitment & HR services company, is growing FAST. We are currently hiring an exceptional Amazon Operations Manager who desires to be part of an exciting organization that rewards and values its team members.

One clear benefit for you is that MultiplyMii will be there to hold your hand every step of the way, providing you and the client on-boarding, supporting your unique needs, handling any challenges that might come up in your work environment. We are here to give you (and our client) every opportunity to get it right and nurture this relationship.

Shift and Schedule: Monday to Friday, 12:00 PM to 5:00 PM GMT (remaining hours flexible)