Field Service Engineer

Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

期待更多。连接更多。在迪堡多富（Diebold Nixdorf）做更多。 我们的团队在这个高度互联、以消费者为中心的世界中，对全球超过 7500 万人的银行和购物方式进行自动化、数字化和转变。加入我们，将人们与商业联系起来，扮演这个重要而有益的角色。

职位概览

迪堡多富（Diebold Nixdorf）是全球领先的零售/银行开发商和制造商。我们目前正在寻找一名现场服务工程师。您需要对所有Diebold Nixdorf产品和服务进行中间安装和小型维修。这包括对锁、保险库等传统产品进行定期清洁和其他中间维护，以及根据需要进行特殊项目工作。这个职位可能需要使用基本和中级手动工具，有限的零件以及对PC，PC外围设备和网络连接的广泛了解。主要在客户现场安装，调试和提供指定责任范围内的产品和组件的硬件和软件的技术维护。

主要职责

• 事件处理：使用所有可用的诊断工具，通过对硬件和软件故障的详细分析来执行故障排除。这包括在组件级别维修硬件、清洁和调整机械组件以及配置和安装软件。
• 预防性维护：根据记录的预防性维护程序执行例行检查，并按照指示重新填充耗材。
• IMAC/R：按照指示执行硬件和软件产品和组件的安装、移动、添加、更改和拆卸。
• 客户培训：指导和培训客户使用和操作已安装的硬件和软件。
• 处理任务：从调度功能接收事件和订单的简报。更新所有不可预见问题的调度功能。提供有关所有已执行活动的详细汇报。
• 主动通知客户已执行的操作。
• 持续改进过程：始终观察技术或过程问题，主动告知潜在问题，并在可能的情况下提供改进建议。
• 积极使用企业工具和流程进行知识共享，例如知识库来寻找解决方案并为其提供投入。
• 培训：根据企业培训理念，定期参加软硬件培训（在职、课堂培训、网络培训），通过相关测试后获得认证。
  
  

所需资格

• 对应届毕业生开放。
• 具有银行/零售经验的1年以上服务技术员的良好记录。
• 成功完成IT或机电一体化/电子相关专业的教育。
• 在个别情况下，如果基本的专业知识是通过工作经验获得的，则可以将工作分配给员工。
• 个人电脑素养，对相关工具和方法有良好的了解和应用。
• 相关行业产品知识和ITIL基本技能优先。
• 能够举起和移动重物，一天中的大部分时间站立，在设备上工作时攀爬，弯曲和弯腰。
• 接受暴露于外部元素。
• 轮班适应性，包括晚上和周末的随叫随到轮换。
• 需要卓越的客户服务技能。
• 能够组织和库存卡车库存零件和工具。
• 紧迫感、组织能力、专业存在感和团队环境中的工作。
• 能够在需要时通过MVR，背景和药物测试。
  
  

首选资格

• 有一线或服务技术员工作经验者优先。
• 职业/贸易学校优先
• 为什么要加入迪堡多富？
• 最聪明的头脑+技术和创新+业务转型，迪堡多富的员工是130多个国家/地区的23，000 +不同人才和专业知识的团队成员，利用未来技术提供个性化，安全的消费者体验，将人们与商业联系起来。我们的文化由我们的协作、果断、紧迫、愿意改变和责任的价值观所推动。
  
  

迪堡多富是一个机会均等的雇主，我们重视公司的多样性。我们不会基于种族、宗教、肤色、国籍、性别、性取向、性别认同、年龄、婚姻状况、退伍军人身份或残疾状况进行歧视。

致所有招聘机构：Diebold Nixdorf不接受机构简历。请不要将简历转发到我们的工作别名、Diebold Nixdorf 员工或任何其他组织地点。Diebold Nixdorf 不负责与未经请求的简历相关的任何费用**

• 我们是一家全球性公司，在多个地点和实体运营。由于我们渴望为我们的候选人找到最佳解决方案，因此可能有几个法人实体适用于工作机会。我们的运营实体列表可在此处找到 - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
  
  

採在地化的服務，針對中部地區 (包含苗栗、台中、彰化、南投) 金融體系進行金融設備之維修與客戶服務。 2. 金融系統產品服務(機械維修、故障排除、定期保養)。 3. 各大便利商店金融服務專案(場勘、商品安裝及保養)。 4. 協助庫房及資料管理。 5. 職缺為外勤性質，服務地點為中部地區 (包含苗栗、台中、彰化、南投)，需自備交通工具(需至少有機車，小客車尤佳)。 6. 理工科系畢；經歷不拘，具電腦硬體維修相關經驗者佳。 7. 需具備基礎資訊、電子領域及基本英文能力，熟稔Windows系統及Office應用。 辦公室地點：台中巿西屯區文心路3段152號5樓

Position Overview

Diebold Nixdorf is a leading global developer and manufacturer of retail/banking. We are currently seeking a Field Service Engineer. You would be expected to perform intermediate installation and minor repairs on all Diebold Nixdorf products and services. This includes scheduled cleanings and other intermediate maintenance on conventional products such as locks, vaults, etc. as well as special project work, as needed. This position may require the use of basic and intermediate hand tools, limited parts and a broad understanding of PC, PC peripherals and network connectivity. Install, debug and provide technical maintenance for hardware and software of products and components within assigned area of responsibility mainly at customer´s premises.

Responsibilities


Key Responsibilities

• Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW.
• Preventive Maintenance: Perform routine checks according to documented preventative maintenance procedures and refill consumables as directed.
• IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed.
• Customer Training: Instruct and train customers on usage and operation of installed HW and SW.
• Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions.
• Continuous Improvement Process: Observe technical or process problems at all times, proactively inform about potential problems and offer improvement suggestions if possible.
• Actively use corporate tools and processes for knowledge sharing, e.g. knowledge base to find solutions and provide input for it.
• Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test.
  
  
  

Qualifications


Required Qualifications

• Open to Fresh Graduates.
• Proven track record of more than 1 year Service Technician with banking/retail experience.
• Successfully completed education in IT- or mechatronic/electronic-related profession.
• In individual cases it is possible to assign the job to an employee, if the essential professional knowledge is acquired by work experience.
• PC literacy and good knowledge and application of the relevant tools and methods.
• Product knowledge of relevant industry and basic ITIL skills preferred.
• Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
• Acceptance of exposure to the outside elements.
• Shift adaptability, which would include an on call rotation for evenings and weekends.
• Exceptional customer service skills are needed.
• Ability to organize and inventory truck stock parts and tools.
• Sense of urgency, organizational skills, professional presence and work in team environment.
• Ability to pass MVR, background and drug test where required.
  
  
  

Preferred Qualifications

• Firstline or Service Technician work experience preferred.
• Vocational/Trade School preferred
  
  
  

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

• To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
  
  

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

• To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
  
  

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations