Offer summary
Qualifications:
Fluent English speaker., 5+ years in technical support role., Strong knowledge of IT processes., Techno-functional expertise in Tax technology., Understanding of SQL database concepts..Key responsabilities:
- Manage incoming calls and emails for support.
- Provide advice and assistance to customers.
- Document product bugs for engineering teams.
- Prioritize and resolve high-severity issues.
- Maintain accurate customer interaction records.