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Technical Writer

Remote:

Hybrid

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

London (GB)

Offer summary

Qualifications:

3+ years of technical authoring experience, Experience with SaaS B2B products, Proficient with documentation tools like Docusaurus, Familiar with documentation frameworks like Diátaxis, Knowledge of Git/GitHub and Markdown.

Key responsabilities:

Manage and maintain up-to-date documentation
Work closely with product, engineering, and support teams
Create user guides, knowledge bases, and API documentation
Develop logical structure for documentation
Ensure content aligns with Conduktor's brand

Conduktor Information Technology & Services Startup https://www.conduktor.io/

11 - 50 Employees

HQ: New York

See more Conduktor offers

Job description

About Conduktor

Real-time data is revolutionising our lives. Think of the Conduktor platform as the ultimate command centre for all things Kafka: whether thats managing clusters, monitoring data streams, or debugging issues, Conduktor aims to help teams work faster and with fewer headaches.

We have hubs in London and New York, and we are looking for people who are excited by our mission and who want to share this journey with us.

About the role

We are looking for our first Technical Writer to join our Product team here to create, manage, and update our product documentation. Working closely with our Product and Engineering teams you’ll be guiding our users on maximising the utilisation of Conduktor and empowering our users to succeed by connecting the technical details to real-world use cases, best practices, and architectural insights. From how-tos to deep dives, you’ll create a seamless experience that links every feature to its value, making the complex simple and actionable. Being comfortable in a deeply technical environment, and looking to set new standards for high-quality documentation, your work will serve as the first point of contact for our potential customers.

What will you be doing?

Managing and maintaining documentation, ensuring it is all up to date and synchronised with our product releases

Working closely with our product, engineering and support teams; extracting and translating their knowledge into accessible documentation

Supporting our marketing team in their efforts through creating content, and ensuring our messaging is accurate and consistent

Developing a clear and logical documentation structure following frameworks like Diátaxis or similar methodologies

Creating knowledge bases, user guides, API and developer documentation, release notes, FAQs, process documents, and case studies

Writing and tailoring documentation for channel and platform partners

Reviewing content to ensure consistency with Conduktor's brand

Staying up-to-date with the latest documentation tools and best practices to continuously enhance the quality and efficiency of our documentation processes

What experience are we looking for?

You have 3+ years of experience in technical authoring within the tech industry

You’ve worked with SaaS B2B technical enterprise products

You’re a proficient user of documentation tools like Docusaurus, and you’re familiar with Diátaxis or similar documentation frameworks

You have a working knowledge of Git/GitHub

You have experience authoring content in markup languages such as Markdown

You have excellent communication skills and the ability to explain complex concepts in simple terms

You always demonstrate strong attention to detail and commitment to accuracy and quality

You have an understanding of enterprise technology solutions and a familiarity with partners like Splunk, AWS, Confluent, etc.

Perks and Benefits

Stock options

25 days PTO + public holidays

Pension contribution

Top-tier private health insurance package

Flexible working arrangements

Learning & Development allowance

Employee referral scheme

Class pass

Company-wide events and team socials

Our office is dog friendly! Our resident pooches Lexi and Honey are always looking for furry colleagues to join them. 🐶

Equal Opportunity Statement

Fostering an inclusive environment is vital to us, and we want to bring onboard people who share our values. We admire those who love collaborating, strive to learn, and are excited by our mission. If you are interested in this role, we would love for you to apply!

Conduktor is an Equal Opportunity Employer. All applicants are considered regardless of race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, mental or physical disability, marital status, protected veteran, or parental status.

Learn more about our values through our careers page, and find our latest news on Twitter and LinkedIn.