FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!
The Opportunity
"FICO is seeking a dynamic Lead Education Consultant with polished communication, project management and instructional design consulting capabilities to join the Software Learning Consulting team. We are looking for an exceptional individual who will be responsible for the development and support of educational programs focused on enabling our technical and functional teams within FICO’s Professional Services organization. Our ideal candidate has a passion for making a difference in the lives of adult learners from around the globe," Sr Director of Learning, Sales & Professional Services
What You’ll Contribute
- Under the direction of a Learning Program Manager, you will lead and support Professional Services (PS) education programs and materials, applying adult learning theory and best practices, including working closely with leaders and FICO subject matter experts in PS, Product Management, and Product Development.
- Consult with subject matter experts to assess highly technical and complex content, targeted to the needs of the audience, and collaborate across functions to meet the identified needs.
- Identify, recommend, and use the most effective approaches and modalities for learning delivery, i.e., instructor led, virtual, self-paced, hands on with support/facilitation, online performance support, and/or coaching.
- Reduce duplicate efforts and waste by aligning stakeholder requests with existing learning programs for other target audiences, e.g. Pre-Sales and Global Systems Integrator (GSI) Partners.
- Develop learning agendas, content plans, storyboards and prototypes that define target audiences, learning objectives, interactions, and measurements for learning assets and programs.
- Develop interactive training and performance support materials, including curricula, presentations, case work, lab exercises, instructional guides, support media, job aids, instructional videos, online courseware and reference documentation.
- Work through an iterative development methodology, facilitate reviews and incorporate feedback into learning materials.
- Demonstrate excellent writing, visual design, video editing, and presentation development skills through final production and publication readiness; this includes video editing, slideware and other visual aids like PowerPoint as well as rapid e-learning development using tools like Articulate Rise 360.
- Curate expert materials and education resources to enrich learning tracks and programs.
- Socialize existing and upcoming programs with Professional Services leaders and managers to increase engagement.
- Use project management tools to define and manage multiple projects, tasks and timelines to meet stakeholder expectations.
- Collaborate with our Digital Learning team to leverage our Learning Management System (LMS) platforms (Degreed and Appinium) for publishing, hosting, and measuring the virtual learning engagement of target audiences via custom Salesforce dashboards and reports.
- Initial learning projects may include maintaining new hire on-boarding programs and updating existing courses. Other projects may include curriculum development or authoring assessments for new product training and/or skills labs and related courses.
What We’re Seeking
- Bachelor’s degree required. Master's degree in relevant discipline(s) preferred, e.g., Education Technologies, Instructional Design, Instructional Technology, Information Technology.
- Expertise in Program Management and learning consulting.
- Independent work across the education life cycle: analysis, design, writing, development, curating, evaluating, implementing, executing, marketing, training and measuring.
- Experience with enterprise systems such as Workday, Salesforce, ServiceNow, and/or SharePoint. Comfortable with highly technical and complex learning content.
- Effectively collaborates with business and technical colleagues in various levels and capacities.
- Ability to influence, clear obstacles, escalate issues, and drive progress on a continuous basis.
- High quality instructional designer, comfortable in multiple media modalities.
- Basic to intermediate proficiency in Camtasia, Adobe Premiere, or other video editing software.
Our Offer to You
- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
The targeted base pay range for this role is: $77,000 to $121,000 with this range reflecting differences in candidate knowledge, skills and experience.
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Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.
FICO makes a real difference in the way businesses operate worldwide:
• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.
Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!
Learn more about how you can fulfil your potential at www.fico.com/Careers
FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.
Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy
