Accounts Receivable Clerk/Specialist

Job Title: Accounts Receivable Clerk

Reports To: Accounts Receivable Manager 

Working Hours: 40 hours/week

Work Shift: 9am-5pm ET (with flexibility to shift two hours on either side) 

JOB SUMMARY:

With the client, they are dedicated to improving the quality of mental healthcare by providing a user-friendly EHR software for behavioral health professionals. They believe that their work can make a positive impact on people's lives, and they are looking for an experienced Accounts Receivable Clerk to join their team and contribute to their mission.

As an Accounts Receivable Clerk, you will be responsible for handling customer billing inquiries via email and phone, collecting and posting customer payments, and updating customer subscription profiles.

RESPPONSIILITIES:

• Monitor the customer ticket queue and promptly respond to customer inquiries regarding billing.
• Analyze customer invoices, ensuring accuracy, and make adjustments as needed.
• Resolve discrepancies related to customer payments and account information in a timely manner.
• Assist in the collections process for past due accounts, following established protocols.
• Provide feedback on internal processes to optimize efficiency and customer satisfaction.
• Maintain the confidentiality of sensitive information to protect the organization's value.
• Continuously update job knowledge by actively participating in educational opportunities.
• Prepare and distribute monthly statements to customers.
• Reconcile customer accounts and resolve any discrepancies or issues.
• Collaborate with the sales team to ensure accurate billing and pricing information.
• Generate and analyze financial reports related to accounts receivable, such as aging reports, cash flow statements, and collection forecasts.
• Assist in the preparation of financial forecasts and budgeting related to accounts receivable.
• Participate in regular meetings with cross-functional teams to discuss accounts receivable-related matters.
• Assist with the implementation and improvement of accounts receivable processes and systems.
• Stay updated on industry best practices and changes in accounting regulations related to accounts receivable.

Requirements

• Bachelor's degree in Accounting, Management or related field is preferred
• 3-4 years of experience in accounts receivable is preferred.
• Strong attention to detail and organizational skills to ensure accuracy in billing and data entry.
• Proficiency in PC operations and data entry skills.
• Excellent written and verbal communication skills to effectively interact with customers.
• Ability to work independently and as part of a team in a fast-paced environment.
• Demonstrated commitment to maintaining confidentiality and handling sensitive information.
• Flexibility and adaptability to contribute to a diverse and inclusive work environment.