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Remote Customer Care Specialist

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Florida (USA), United States

Offer summary

Qualifications:

Previous experience in customer service, preferably in the travel industry., Excellent written and verbal communication skills., Strong problem-solving abilities., Proficient in CRM software and relevant tools., Ability to work remotely and adapt to changes..

Key responsabilities:

Serve as the primary client contact for inquiries and requests.
Assist with travel queries, bookings, and advice.
Liaise with internal teams for issue resolution.
Maintain accurate records of client interactions.
Monitor client satisfaction and implement improvements.

Aurora Adventures Agency Startup https://auroraadventuresagency.com/

11 - 50 Employees

See more Aurora Adventures Agency offers

Job description

Job Title: Remote Customer Care Specialist
Company Name: Aurora Adventures Agency
Job Type: Full-Time

Company Overview:
Welcome to Aurora Adventures Agency, where we illuminate the path to unforgettable journeys. As a premier travel agency, we specialize in crafting bespoke adventures tailored to our clients' dreams. Join us on our mission to ignite passion for exploration and create lasting memories.

Position Summary:
Aurora Adventures Agency is seeking a Remote Customer Care Specialist to join our team. In this role, you'll be the frontline of customer support, ensuring our clients receive exceptional service and assistance with their travel needs remotely. If you have a knack for customer care, excellent communication skills, and a passion for delivering memorable experiences, we want you on our team.

Key Responsibilities:

Serve as the primary point of contact for clients, addressing their inquiries, concerns, and requests via remote channels such as email, chat, and phone.
Assist clients with travel-related queries, including booking reservations, itinerary adjustments, and providing destination information.
Provide personalized recommendations and advice to clients to enhance their travel experiences and resolve any issues they may encounter.
Liaise with internal teams and external partners to ensure timely and accurate resolution of client issues and requests.
Maintain detailed records of client interactions and transactions, ensuring accuracy and completeness.
Monitor client feedback and satisfaction levels, identifying areas for improvement and implementing strategies to enhance the customer experience.
Collaborate with team members to share knowledge, best practices, and resources to improve overall customer care effectiveness.

Benefits:

Competitive salary commensurate with experience.
Comprehensive health, dental, and vision insurance plans.
Retirement savings plan with company matching contributions.
Paid vacation, holidays, and sick leave.
Opportunities for professional development and career advancement.
Travel perks and discounts on vacation packages, accommodations, and more.
Supportive and collaborative work environment with a team dedicated to creating unforgettable travel experiences.

Qualifications:

Previous experience in customer service, preferably in the travel industry.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and a proactive approach to addressing customer needs.
Proficiency in using customer relationship management (CRM) software and other relevant tools.
Ability to work independently and collaboratively in a remote work environment.
Flexibility to adapt to changing priorities and client needs.

Join Us:
If you're passionate about providing exceptional customer service and ready to embark on an exciting career with Aurora Adventures Agency, we want to hear from you! Apply now to become a Remote Customer Care Specialist and help us create unforgettable travel experiences for our clients!