TELUS International BPO Hiring Noida Location Customer Service Specialist Profile.
Company: TELUS International
Location: Candor TechSpace, Sector 135, Noida
We are seeking Customer Service Specialists to handle customer queries and conversations for one of the fastest-growing marketing service platforms in the MarTech space. If you enjoy working in a fast-paced, rewarding environment and excel in delivering high-quality customer service, this role is for you!
Roles and Responsibilities:
Analyze and resolve customer queries via phone calls.
Provide high-quality, friendly, and prompt customer service to enhance the overall customer experience.
Resolve issues and inquiries quickly, ensuring customer satisfaction.
Exceed expectations in conversation quality, response time, and service standards.
Adhere to company policies, procedures, and regulatory guidelines.
Assist customers with urgent needs and provide tailored solutions based on their preferences.
Maintain sufficient product knowledge to handle customer inquiries effectively.
Contribute to building customer knowledge bases to streamline future responses.
Offer creative suggestions to improve operational efficiency and customer service.
Desired Candidate Profile:
Graduate freshers are welcome to apply.
Excellent verbal and written communication skills.
Strong command of grammar and syntax.
Willingness to work from the office and be comfortable with night shifts.
Flexible with work schedules.
Perks and Benefits:
Annual Package: ₹3.20 – ₹3.45 LPA.
Free cab facilities (both ways).
Medical benefits: Free online consultation with doctors.
Performance-based incentives.
How to Apply:
For more information or to apply, send your CV email antra.rawat@telusinternational.com.
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