Offer summary
Qualifications:
Associate’s or Bachelor’s degree preferred, 1-3 years in administrative support required, 1-3 years in customer service required, Proficiency in Microsoft Office Suite, Familiarity with CRM software and data analysis tools.
Key responsabilities:
- Support Customer Success Managers (CSMs) daily
- Act as backup for CSMs if needed
- Ensure exceptional service and clear communication
- Maintain and update Standard Operating Procedures (SOPs)
- Assist with data preparation and customer event coordination