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IT Service Desk Specialist

Remote:

Full Remote

Contract:

Full time

Salary:

37 - 56K yearly

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

High School Diploma required, 1-3 years relevant experience, 2+ years IT customer service experience, Familiarity with Microsoft Windows Active Directory, U.S. Citizen required.

Key responsabilities:

Administer and troubleshoot server environments
Provide 2nd level support for Active Directory
Manage ticket queues in ServiceNow
Perform user account maintenance tasks
Conduct training for clients on systems

Guidehouse Professional Services Large https://www.guidehouse.com/

10001 Employees

HQ: Washington

See more Guidehouse offers

Job description

Job Family:

User Support (Digital)

Travel Required:

None

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

Administer Microsoft Windows Servers (Active Directory).
Resolve technical problems related to application deployments and infrastructure, including server troubleshooting.
Manage and work ticket queues in ServiceNow.
Resolve technical problems related to application deployments and infrastructure, including server troubleshooting.
Provide 2nd level support for Active Directory Services, client IT and telecommunications.
Support most USDA Business website applications.
Provide some training to end users on new and updated systems and software.
Work with civilian customers as well as Federal employees to trouble shoot issues with websites.
Perform user account maintenance tasks, archiving defunct credentials, and monitoring login systems for suspicious trends.
Perform troubleshooting, maintenance, and optimization of software applications.
Provide training to clients in use of web-based systems and applications.
Working Hours for this position will Sunday-Thursday, 6:00AM-2:30 PM EST.
The candidate will need to be available for training conducted during regular business hours (10:00AM-6:30PM EST) for the first few weeks in the position.

What You Will Need:

Will require a High School Diploma and 1-3 years of prior relevant experience.
Provide troubleshooting, testing and analysis with a Microsoft Windows Active Directory environment to include group policy and group policy preferences design and troubleshooting.
2+ years of experience in hands on IT customer service with supporting and troubleshooting Windows systems.
Experience with helpdesk support
Efficiently install and maintain software on the desktops. Resolve help desk problems in a timely and efficient manner.
Perform user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.
Strong analytical skills and attention to detail.
Excellent written and verbal communication skills to communicate with key stakeholders, process owners, and customers to manage expectations, eliminate gaps, and ensure success.
U.S. Citizen is required for the position.
Candidate must successfully pass a Federal Background Investigation.

What Would Be Nice To Have:

Some Linux server experience.
ITIL v4 preferred.
Experience creating SQL scripts.

The annual salary range for this position is $37,400.00-$56,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.