Offer summary
Qualifications:
3-4 years technical support experience, Familiarity with web applications and cloud storage, Experience troubleshooting SaaS, desktop, and mobile apps, Knowledge of Google Drive, OneDrive, Dropbox, and Box, Proficient in Slack, Zendesk, Jira, and Google Workspace.
Key responsabilities:
- Serve as initial contact for client inquiries
- Assist clients with technical challenges across platforms
- Communicate complex concepts clearly to clients
- Document product feedback with engineering teams
- Support clients via email, phone, chat, and social media