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Technical Writer II, Help Center

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Canada

Offer summary

Qualifications:

2+ years of technical writing experience, Strong portfolio with writing samples, Fantastic writing and proofreading skills, Familiarity with design systems and style guides, Experience with Figma, Zendesk, Confluence, Jira.

Key responsabilities:

Develop an understanding of users and products
Write clear help articles and guides
Manage requests for new content and updates
Facilitate meetings and content reviews
Audit existing content and track user feedback

Addepar SME https://addepar.com/

501 - 1000 Employees

See more Addepar offers

Job description

Who We Are

Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 45 countries, Addepar’s platform aggregates portfolio, market and client data for over $6 trillion in assets. Addepar’s open platform integrates with more than 100 software, data and services partners to deliver a complete solution for a wide range of firms and use cases. Addepar embraces a global flexible workforce model with offices in Silicon Valley, New York City, Salt Lake City, Chicago, London, Edinburgh and Pune.

The Role

In this role, you'll shape the future of help and training at Addepar, reimagining how clients and employees learn about our products and services. You'll work with Product, Support, and Services teams to create and refine a library of guides, how-to articles, and more. You’ll research, author, edit, proofread, format, and publish the content following Addepar’s style guidelines.

Our Help Center is in an exciting growth stage, undergoing a redesign and scaling up to support Addepar’s multi-product platform. Our ideal candidate is a strong technical writer and editor with a keen eye for detail. You promote innovation, strategic decision-making, and thoughtful risk-taking. You’re eager to join our team, roll up your sleeves, and do great work.

You’ll report to the Content Design Manager for the Help Center.

What You’ll Do

Develop a deep understanding of our users, products, and unique challenges.
Write clear, easy-to-follow help articles and guides.
Manage and prioritize incoming requests for new articles and updates.
Partner with SMEs to determine the best flow and structure of your content.
Facilitate productive meetings and working sessions.
Run content reviews at key milestones, and participate in peer content reviews.
Audit existing articles for out-of-date information, typos, and broken links.
Track article engagement and address user feedback.
Recommend new ways of grouping, classifying, and labeling help content.
Learn and gain expertise in our design and operational tools.
Help evolve the voice and tone of self-guided support.

Who You Are

2+ years of technical writing experience.
An inspiring portfolio that showcases how you approach help content. Must include writing samples.
Fantastic writing (American English), editing, and proofreading skills.
Familiar with design systems and editorial style guides.
Familiar with Figma, Zendesk, Confluence, and Jira.
Experience working with or in a customer support organization is a huge plus.
Able to work independently, communicating across multiple time zones.
High emotional intelligence. People enjoy working with you!

Our Values

Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes.
Build Together - Collaborate to unlock the best solutions. Deliver lasting value.
Champion Our Clients - Exceed client expectations. Our clients’ success is our success.
Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry.
Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset.

In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to TAinfo@addepar.com.