Remote Technical Support Specialist | WFH

Job Overview

We are a prominent provider of cafeteria data management software solutions, committed to empowering K-12 school districts globally. Our mission is to equip educational institutions with effective tools and resources.

Key Responsibilities

• Deliver outstanding technical support through phone, email, and remote assistance for software and hardware challenges.
• Facilitate the installation and upgrades of software and hardware for our clients.
• Execute new customer setups and oversee data conversions for existing clients.
• Document all customer support inquiries and issues within our CRM system to ensure efficient tracking and resolution.
• Provide technical training to IT personnel within school districts to enhance their comprehension and use of our solutions.
• Installation tasks will include configuring our software on Microsoft Windows Servers and managing data access in Microsoft SQL Server Management Studio.
  
  

Required Skills

• Proficient in engaging with customers over the phone to identify and resolve their issues effectively.
• Strong analytical and problem-solving abilities, capable of working both independently and collaboratively.
• Self-driven and task-oriented, possessing excellent communication skills for productive interaction with customers and team members.
• Prior IT-related experience is essential, whether through formal education or previous roles.
  
  

Qualifications

• Previous experience in technical support or IT roles is necessary.
• Ability to engage comfortably and effectively with customers to understand and resolve their issues.
• Strong problem-solving aptitude and exceptional communication skills.
  
  

Career Growth Opportunities

This position presents a valuable chance to develop your technical expertise and client interaction skills while making a significant impact in the K-12 education sector.

Company Culture And Values

Our organization fosters a collaborative environment that prioritizes customer engagement. We are dedicated to providing exceptional support to our clients while ensuring our team members are motivated and oriented towards achieving their tasks.

Compensation And Benefits

• Health Insurance through Highmark, with a contribution towards the monthly premium.
• Simple IRA Retirement plan with a 3% company match through Edward Jones.
• Options for employee-paid dental, vision, and AFLAC coverage.
• Paid Time Off to promote a healthy work-life balance.
  
  

Employment Type: Full-Time