Customer Support Representative (English)

Hey there!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Representative (English language) to help us keep our clients happy and our operations smooth.

Who We Are:

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

Job Responsibilities:

• Being front line voice and ears of our company, providing customer support via calls and emails for our international clients and partners;
• Assisting clients and partners with existing reservations and questions before booking;

• Distributing requests among departments and teams;

• Logging activity in CRM.

Requirements

What You’ll Do:

• Advise clients: You will serve as thefront line voice and ears of our company, providing customer support via calls and emails for our international clients and partners;
• Communicate: Assist clients and partners with existing reservations and answer questions prior to booking;
• Work with systems: Distribute requests among departments and teams and log activity in CRM.

What We’re Looking For:

• English Proficiency: Upper Intermediate level (both spoken and written).
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
• Quick Learner: Ability to learn quickly and stay results-focused.
• Tech Requirements: A functioning computer and microphone.

Benefits

What We Offer:

• Remote Work: Work from the comfort of your home.
• Great Team: Join a young and active team of super specialists.
• Flexible Schedule: 2/2 schedule from 13 p.m. to 1 a.m. Bogota time.
• Competitive Salary: Earn a base salary of 500 EUR + up to 100 EUR in bonus KPI.
• Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
• Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
• Perks: Enjoy corporate discounts on hotels and other services.

The Process:

1. Application and CV Review: We’ll take a look at your application and CV.
2. Hireflix Video Interview: If there’s a match, you’ll be invited to a video interview.
3. Internet Speed Test: Just to make sure you’re all set for remote work.
4. Meeting with HR: A friendly chat with our HR team.
5. Interview results and offer!
   

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!