Offer summary
Qualifications:
Bachelor’s degree or higher, 7+ years of related professional experience, Advanced skills in Microsoft Office and Visio, Strong data analysis and analytical background, Demonstrated record of leadership.
Key responsabilities:
- Lead and train program managers for exceptional customer service
- Serve as first point of escalation for customers
- Drive account strategy and oversee program operations
- Maintain operational relationships with other departments
- Develop best practices for program management