Offer summary

Qualifications:

Fluent in German (spoken and written), Proficient in English (spoken and written), Experience in customer service or social media management preferred, Strong problem-solving skills, Familiar with various social media platforms.

Key responsabilities:

Engage with customers on social media channels

Respond to inquiries and resolve issues promptly

Monitor trends and analyze feedback for improvement

Collaborate with marketing and support teams

Document interactions for quality assurance

Job description

Join the thriving team at Patrique Mercier Recruitment PT as a German-speaking Social Media Customer Service Agent located in Greece! This unique opportunity combines your passion for customer service with your social media savvy in a beautiful and culturally rich environment.

In this role, you will be responsible for engaging with our German-speaking customers across various social media platforms, addressing inquiries, and providing exceptional support. Your ability to communicate effectively online will be key in building strong relationships and ensuring customer satisfaction. If you're excited about combining customer service with social media engagement while living in Greece, this position is perfect for you!

Responsibilities

Engage with German-speaking customers through social media channels, including Facebook, Instagram, and Twitter.
Respond to inquiries, comments, and messages in a timely and professional manner.
Resolve customer complaints and issues through effective communication and problem-solving.
Monitor social media trends and analyze customer feedback to enhance service quality.
Collaborate with marketing and customer service teams to ensure consistent brand messaging.
Document interactions for quality assurance and continuous improvement.
Participate in training to stay updated on product knowledge and best practices.

Requirements

Fluent in German (both spoken and written) with excellent online communication skills.
Proficient in English (spoken and written).
Experience in customer service or social media management is an advantage.
Strong problem-solving skills and a customer-centric mindset.
Familiarity with various social media platforms and tools.
Ability to work effectively in a fast-paced environment.
A positive attitude and dedication to delivering great customer experiences.
Willingness to relocate to Greece and immerse yourself in a new culture.

Benefits