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Partner Support Specialist

Remote:

Full Remote

Contract:

Full time

Work from:

Egypt

Offer summary

Qualifications:

Great Arabic and great English, Post Graduate Degree in math, business, marketing, or finance, Excellent analytical and problem-solving skills, Self-awareness and strong interpersonal skills, Experience in B2B support is beneficial.

Key responsabilities:

Support partners and applicants via chat, email, and phone
Implement partner support policies and procedures
Provide insights on partner queries for improvement
Collaborate with teams to enhance partner experience
Ensure high partner satisfaction and CSAT scores

Tabby Financial Services Scaleup https://tabby.ai/

51 - 200 Employees

See more Tabby offers

Job description

Application Deadline: 31 October 2024

Department: Customer Experience

Employment Type: Full Time

Location: Egypt

Reporting To: Sergei Piatkov

Description

About the role

We are excited to invite you to join us on our mission to revolutionize partner experience at Tabby.

As Tabby’s Partner Support Specialist, you will be responsible for championing exceptional partner experience and satisfaction at Tabby.

Being representative of Tabby, you will communicate with partners, addressing a wide range of business and operational inquiries

Key Responsibilities

Duties and Responsibilities:

Support Tabby partners and applicants over chat, email and phone calls and answer their queries
Champion and implement partner support policies and procedures that align with department and company objectives
Provide insights and feedback on partner queries to help us identify areas of improvements and optimization of partner experience
Collaborate with your colleagues across different teams to ensure we continue to uphold our partner experience satisfaction, exceed our CSAT scores and become renowned for being the center of best partner experience globally.

Skills, Knowledge & Expertise

Qualifications and Requirements:

Great Arabic and great English
Post Graduate Degree, preferably in math, business, marketing, finance
Excellent analytical, communication, and problem-solving skills
Good self-awareness and excellent soft-skills
Ability to focus, meet deadlines, and work in a fast-paced environment
Ability to work effectively and build strong relationships with cross-functional teams
Ability to take ownership and handle difficult situations
Experience in B2B support communications would be beneficial