French/English Fintech Support Specialist

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

We are looking for a Fintech Support Specialist to join our team and be our users' key point of contact. In this role, you’ll provide exceptional support, helping users navigate our banking products and ensuring their seamless experience. You’ll be the go-to person for troubleshooting issues, guiding new users through onboarding, and identifying potential risks or fraudulent activities.

Key responsibilities include:

• Proficiency in both French and English languages to provide clear and effective communication
• Identifying and assessing users’ needs, providing accurate, detailed, and complete information using the best tools and methods.
• Assisting new users during onboarding, ensuring a smooth and efficient process
• Monitoring, identifying, and reporting any suspicious or fraudulent behavior to maintain user security
• Managing and analyzing payment cases to ensure timely resolutions
• Providing outstanding customer support through chat and email channels, ensuring quick and effective communication

The ideal candidate will be detail-oriented, proactive, and dedicated to delivering high-quality, user-centered service. You'll be critical in ensuring our users have a positive, safe, and smooth banking experience.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.