Revenue Operations Associate

Wati is a fast growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Southeast Asia. Headquartered in Hong Kong and trusted by 8000+ customers across 100+ countries. We're a rapidly expanding team filled with talented people from around the globe. We are searching for a (Senior) Revenue Operations Associate who can thrive in both dynamic and routine environments. This role will require you to handle 100% BAU (Business As Usual) tasks, ensuring that day-to-day operations run seamlessly while also pushing forward strategic initiatives. You will be expected to deliver results consistently and on time, even when juggling multiple priorities. If you’re a proactive, growth-minded individual who asks "why" before getting things done, and you’re comfortable with the mental and physical demands of high-growth SaaS, we’d love to hear from you. Prior founder or entrepreneurial experience is a big plus. 

Candidates with more experience may be considered for a Senior Revenue Operations Associate position.

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Please note: This is not a typical 9-to-5 role. You will be working with global teams across multiple time zones, and overtime will be required to meet deadlines and ensure alignment across regions. If you’re eager to learn, grow, and challenge yourself, you are the ideal candidate for this role.

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What you’ll do: 

• Own BAU Processes: Manage and execute all day-to-day revenue operations tasks, ensuring everything runs smoothly and is delivered in a timely manner.
• Drive Team Alignment: Collaborate with Sales, Customer Success, and Marketing teams to ensure alignment on goals, processes, and tools, while keeping everything on track.
• Ask the Right Questions: Don’t just execute tasks — challenge the status quo by asking "why" to ensure we’re always moving in the right direction.
• Optimize Processes: Identify inefficiencies, streamline workflows, and implement solutions that improve productivity, reduce friction, and enhance the customer experience.
• CRM Management: Oversee the integrity and accuracy of data in our CRM, ensuring the system is fully optimized for all teams. Implement new workflows where necessary to support team success.
• Strategic Projects: Lead or contribute to cross-functional projects like system integrations, process redesigns, or new tool implementations that directly impact revenue operations.
• Train and Enable Teams: Develop and deliver training materials for tools and processes, ensuring teams are equipped to execute their roles effectively and efficiently.

Requirements

• Growth mindset — you’re curious, always learning, and continuously looking for ways to improve both yourself and the processes around you.
• 1-3 years of experience in a revenue operations, operations, or similar role, preferably in a SaaS company.
• Hands-on experience with a modern GTM tech stack, including HubSpot, Calendly, and Chargebee.
• Strong understanding of SaaS metrics and the ability to connect the dots across different teams and processes to drive results.
• Excellent time management skills — you know how to prioritize and deliver BAU tasks on time while still taking on strategic initiatives.
• Problem-solving skills that go beyond surface-level fixes — you can identify root causes and propose innovative, long-term solutions.
• Collaboration and communication skills that foster strong cross-functional teamwork.
• Founder or entrepreneurial experience is a big plus — we value people who know what it’s like to build something from scratch and have a high level of ownership.