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Customer Support Representative (Philippines)

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Philippines

Offer summary

Qualifications:

Prior customer support experience, Excellent verbal and written English skills, High level of empathy and emotional intelligence, Top-notch problem solving skills, Adaptability and growth mindset.

Key responsabilities:

Handle customer inquiries via live chat, email, and phone
Provide accurate information using digital tools
Suggest improvements for customer experience
Meet and exceed productivity and quality goals
Represent Flight in a professional manner

Flight CX SME https://flightcx.com/

11 - 50 Employees

See more Flight CX offers

Job description

Flight builds remote-first customer support teams for growing startups who put people first. Through a mix of team staffing and consultation, we partner with everyone from early-stage founders making their first support hire to established leaders scaling their teams to help them run outstanding customer experience programs.

We're on a mission to globalize access to careers in customer experience and advance a human-centered model that supports our community of clients, customers, and employees alike.

We’re looking for customer support representatives who share our values of service, inclusion, trust, and cooperation and who are excited about providing top-notch support to our clients and their customers.

What you'll do

Handle customer inquiries via live chat, email, and/or phone to answer their questions and provide solutions

Provide accurate information to customers by using a variety of digital tools

Share suggestions for customer experience improvements with your team and client

Work to meet and exceed productivity and quality goals

Represent Flight to our clients in a professional and friendly manner

What we look for

Prior customer support experience

Excellent verbal and written communications skills in English as demonstrated by a strong score on an English proficiency test

A high level of empathy and emotional intelligence

Top-notch problem solving skills

Adaptability and a growth-learning mindset

Ability to work full-time during any shift

Available to work Saturday or Sunday

What we offer

A flexible, remote work environment

Global community of talented teammates joined by a passion for helping others and commitment to supporting one another’s success

Learning and development programs so you can keep growing your skills and career

Early stage startup with lots of opportunity for ownership and impact

Paid time off

This role is specifically open to candidates in Chile. To work at Flight, you must have a bank account that accepts ACH or wire transfers in United States Dollars (USDs). We recommend online banks, such as Wise, Mercantil, Facebank, and Payoneer, if you are looking for an option. These online banks are safe and secure and allow you to receive USD and transfer to your local bank.

Flight is an equal opportunity employer who celebrates diversity. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.