Italian Speaking Customer Support Representative - Work From Greece

Patrique Mercier Recruitment is excited to offer a rewarding opportunity for an Italian Speaking Customer Support Representative who will be working from Greece! If you are enthusiastic about providing excellent customer service and want to be part of a vibrant, multicultural team, then this position is perfect for you.

In this role, you will assist Italian-speaking customers with their inquiries, troubleshoot issues, and ensure a positive experience with our services. This position allows you to elevate your professional skills while enjoying the beautiful lifestyle that Greece has to offer.

We seek motivated individuals who are dedicated to exceptional customer service and eager to take on new challenges. If this sounds like you, we would love to hear from you!

Responsibilities

• Act as the primary contact for Italian-speaking customers via phone, email, and chat.
• Provide accurate information regarding the company's products and services and resolve customer inquiries promptly.
• Maintain high levels of customer satisfaction through friendly and professional support.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to enhance service quality and improve customer experience.
• Stay current with product knowledge and company policies to assist customers effectively.
• Follow established procedures to ensure compliance and maintain quality in service delivery.

Requirements

• Fluency in Italian and English, both written and spoken
• Previous experience in customer support is advantageous but not mandatory
• Strong communication and interpersonal skills
• Problem-solving mindset with a focus on customer satisfaction
• Ability to work independently and as part of a team
• Familiarity with customer service software is preferred
• Reliable internet connection and a suitable home office environment
• A positive attitude and eagerness to learn
• Flexibility to work various shifts as required

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )