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Customer Support Specialist (Modification Team)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Turkey

Offer summary

Qualifications:

Upper Intermediate English proficiency, Understanding of travel business is a plus, Proficient in CRM systems.

Key responsabilities:

  • Resolve client issues effectively
  • Advise clients on bookings and products
  • Engage with suppliers and clients via email and phone
  • Utilize internal databases efficiently
RateHawk logo
RateHawk Scaleup https://www.ratehawk.com/
201 - 500 Employees
About RateHawk
RateHawk.com is an innovative B2B online booking engine featuring hotels, air tickets, transfers, and car hire. It is designed to be the ultimate day to day booking tool for travel professionals. We scan the globe for the best accommodation providers, hand-pick the strongest ones and pass on the best offers in the B2B hotel booking market. The rates and availability are taken from more than 260 global wholesalers, consolidators, OTAs and DMCs all brought together into one booking tool. In addition to these, we have over 100 000 properties contracted directly. This allows us to provide our clients located in over 220 source markets with more than 2 600 000 properties all over the world. Combining innovative technologies and extensive professional experience, RateHawk provides travel industry players with the world’s most relevant, responsive and user-friendly hotel booking backend technology. Customers are on the pedestal of our world — everything is built around their needs. All our decisions and considerations, whether commercial, technological or operational, should be driven by utmost care for our customers and agents. We have teams specialising in supporting and developing our product, providing great customer service and developing our partner networks. We share common values and are hugely results driven. Our shareholder mentality, collaborative culture and worldwide presence constantly create new opportunities for our team of employees to continually learn and grow in their day to day work. Our goal is to ensure that our customers and our partners are always offered the best prices for any type of accommodation and air tickets in any geography.
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Job description

Hey there!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Modification Team) to help us keep our clients happy and our operations smooth.

Who We Are:

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

Requirements

What You’ll Do:
  • Rapidly and effectively resolve client issues: Helping clients and partners to handle requests to cancel or change bookings through our CRM system. 
  • Advise clients: Provide expert advice on bookings and our products.
  • Communicate: Engage with suppliers, hotels, and clients via email and phone.
  • Work with systems: Utilize CRM systems and our internal databases efficiently.
What We’re Looking For:
  • English Proficiency: Upper Intermediate level (both spoken and written).
  • Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
  • Quick Learner: Ability to learn quickly and stay results-focused.
  • Tech Requirements: A functioning computer and microphone.
  • Travel Knowledge: Understanding of the travel business and booking systems is an advantage!

Benefits

What We Offer:
    • Remote Work: Work from the comfort of your home.
    • Great Team: Join a young and active team of super specialists.
    • Flexible Schedule: 2 days-on after 2-days off from 9 a.m. to 9 p.m. Türkiye time.
    • Competitive Salary: Earn a base salary of 550 EUR + up to 150 EUR in bonus KPI.
    • Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
    • Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
    • Perks: Enjoy corporate discounts on hotels and other services.
The Process:
  1. Application and CV Review: We’ll take a look at your application and CV.
  2. Hireflix Video Interview: If there’s a match, you’ll be invited to a video interview.
  3. Internet Speed Test: Just to make sure you’re all set for remote work.
  4. Meeting with HR: A friendly chat with our HR team.
  5. Interview results and offer!

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!

Required profile

Experience

Industry :
Leisure, Travel & Turism
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Language EducationCustomer SupportStress EngineeringMicrosoft Dynamics CRM

Other Skills

  • Problem Solving
  • Friendliness
  • Accountability
  • Politeness
  • Quick Learning
  • Empathy
  • Verbal Communication Skills
Are you interested?

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