Offer summary

Qualifications:

Fluent in English and Vietnamese, High School Diploma or equivalent, Ability to work from home, Complete background check and drug test, Language proficiency assessment required.

Key responsabilities:

Conduct phone interviews with healthcare patients

Capture and record detailed survey responses

Provide excellent customer service

If you’re like many, translation is an afterthought...a small part of a process to make sure anyone who should be able to understand your content - can understand your content.But here’s the thing...80% of organizations treat language services as a reaction...which can lead to unexpected (and chaotic) results: Different departments use different suppliers. Technology is not leveraged. It’s unknown who controls already translated content and vendor performance might be a bit of a mystery.Sound familiar? This is why Teneo Linguistics Company is in business.TLC provides a holistic solution to language services with Translation 360.Our managed language services solutions put you on a path toward compliance, control, significant financial savings, higher quality, audited performance, and technological solutions allowing for future growth and automation. You do great things. Let us solve the language services headaches so you can focus on what you do best. Translation & LocalizationTranslation services can have a tremendous impact on your organization. Whether it’s reaching wider audiences through website translation, translation of your product literature, or limiting your risk exposure through certified, legal translation – our ISO certified translation process will help your organization meet its goals. Translation 360 provides complete language solutions in 150+ languages. InterpretingProfessional interpreting is a much-needed component of communication in today’s global marketplace. Our interpreters are highly trained and well qualified to serve your needs. We offer consecutive, simultaneous, over the phone, and video interpreting services. No matter which language services your organization needs, Teneo Linguistics Company will help you get the most out of them with quality, excellence, integrity, and partnership in mind. Certifications & ClassificationsWBENC, HUB, SBE, ISO 9001:2015, DUNS: 781100149, NAICS: 541930

Job description

Join our team as a Bilingual Interviewer and play a role in collecting valuable feedback from healthcare patients. Conduct phone interviews in both English and Vietnamese, following provided call scripts. This position involves a variety of projects, including patient hospital visit satisfaction surveys, healthcare provider satisfaction, insurance policy satisfaction, and more.

Responsibilities:

· Conduct phone interviews with healthcare patients in either English or Vietnamese, following provided call scripts.

· Capture detailed responses from members in surveys.

· Record members' responses accurately in the database.

· Provide excellent customer service to ensure accurate data collection.

Requirements

Ability to communicate, read, and write in English and Vietnamese.
Strong communication skills, with the ability to remain focused and stay on topic.
Ability to work from home in a private and quiet space, with internet meeting minimum speed requirements.

o 10 MBPS upload and 25 MBPS download.

Successful completion of a background check and drug test.
Successful completion of a language proficiency assessment.
High School Diploma or equivalent.

Benefits

Work from the comfort of your home with provided equipment, including a monitor, keyboard, mouse, cabling, and headset.
Enjoy flexibility in scheduling; create your own weekly schedule upon employer’s approval*. Weekly hours may vary based on project needs.
Don't miss out on this fantastic opportunity to make a positive impact in healthcare data collection while enjoying the benefits of a flexible work-from-home environment.

*Weekly schedule preferences are submitted for approval the week before scheduling.

Required profile