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Bilingual Over-the-Phone Interviewer (Vietnamese)

Remote: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 
Texas (USA), United States

Offer summary

Qualifications:

Fluent in English and Vietnamese, High School Diploma or equivalent, Ability to work from home, Complete background check and drug test, Language proficiency assessment required.

Key responsabilities:

  • Conduct phone interviews with healthcare patients
  • Capture and record detailed survey responses
  • Provide excellent customer service
Teneo Linguistics Company logo
Teneo Linguistics Company SME https://www.tlctranslation.com/
11 - 50 Employees
See more Teneo Linguistics Company offers

Job description

Join our team as a Bilingual Interviewer and play a role in collecting valuable feedback from healthcare patients. Conduct phone interviews in both English and Vietnamese, following provided call scripts. This position involves a variety of projects, including patient hospital visit satisfaction surveys, healthcare provider satisfaction, insurance policy satisfaction, and more.

Responsibilities:

·       Conduct phone interviews with healthcare patients in either English or Vietnamese, following provided call scripts.

·       Capture detailed responses from members in surveys.

·       Record members' responses accurately in the database.

·       Provide excellent customer service to ensure accurate data collection.

Requirements

  •   Ability to communicate, read, and write in English and Vietnamese.
  •   Strong communication skills, with the ability to remain focused and stay on topic.
  • Ability to work from home in a private and quiet space, with internet meeting minimum speed requirements.

o   10 MBPS upload and 25 MBPS download.

  • Successful completion of a background check and drug test.
  • Successful completion of a language proficiency assessment.
  • High School Diploma or equivalent.

 

Benefits

  • Work from the comfort of your home with provided equipment, including a monitor, keyboard, mouse, cabling, and headset.
  • Enjoy flexibility in scheduling; create your own weekly schedule upon employer’s approval*. Weekly hours may vary based on project needs.
  • Don't miss out on this fantastic opportunity to make a positive impact in healthcare data collection while enjoying the benefits of a flexible work-from-home environment.

*Weekly schedule preferences are submitted for approval the week before scheduling.

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
EnglishEnglishVietnamese
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Detail Oriented
  • Verbal Communication Skills

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