Remote Collections Mortgage Specialist | WFH

Job Overview

Join our esteemed organization as a Default Mortgage Specialist (Collections) and take a significant step in your mortgage servicing career. We are committed to fostering an inclusive and growth-oriented workplace where respect, trust, integrity, and care are at the core of our values.

Key Responsibilities

• Handle early-stage collections calls (less than 120 days past due) in a dynamic auto-dialer environment, both inbound and outbound.
• Address various mortgage collections inquiries, including processing payments, establishing repayment plans, and negotiating solutions for delinquencies.
• Resolve customer inquiries and complaints, emphasizing a commitment to first-call resolution.
• Monitor delinquent accounts and initiate collection actions, engaging with account holders and co-signers as necessary.
• Maintain efficiency in a fast-paced environment, adhering to quality and productivity metrics.
• Promote our products and services while ensuring high levels of customer satisfaction and retention.
• Collaborate with colleagues to achieve individual, team, and departmental service level agreements and client satisfaction goals.
• Perform other assigned duties and projects as required.
• Uphold compliance with all relevant laws and regulations, demonstrating ethical judgment in every business practice.
  
  

Required Skills

• Strong interpersonal, written, and verbal communication abilities.
• Excellent listening and problem-resolution skills.
• Strong work ethic and adherence to schedules and deadlines.
• Adaptability to change and flexibility in work arrangements.
• Must be available to work nights and weekends as necessary.
  
  

Qualifications

• High school diploma or GED is required.
• At least 1 year of experience in the mortgage servicing industry or a call center environment.
• Successful completion of a comprehensive training program.
• Familiarity with key regulations governing mortgage collections is essential, including the Telephone Consumer Protection Act and Fair Debt Collection Practices Act.
  
  

Career Growth Opportunities

Our organization is dedicated to your professional development, providing extensive training programs to facilitate your success and advance your career in the mortgage servicing industry.

Company Culture And Values

We pride ourselves on cultivating a workplace environment that emphasizes respect, trust, and integrity. Our commitment to employee well-being ensures that each team member feels valued and supported in their career journey.

Compensation And Benefits

We offer a competitive benefits package, including:

• Medical, dental, and life insurance
• 401(k) plan with matching contributions
• Tuition assistance
• Paid time off and employee assistance programs
• Vision insurance and referral programs.
  
  

Employment Type: Full-Time