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Collections Specialist

Remote: 
Full Remote
Contract: 
Full time
Salary: 
80 - 120K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
Washington (USA), United States

Offer summary

Qualifications:

4+ years collections experience, Home office with strong technical setup.

Key responsabilities:

  • Communicate to recover high balances
  • Document accounts and follow procedures
National Service Bureau logo
National Service Bureau https://www.nsbi.net
51 - 200 Employees
About National Service Bureau
National Service Bureau (NSB) is a debt recovery agency founded in 1986. We are a critical part of the revenue management cycle and we provide a variety of collection services to help your business collect on accounts past due. We specialize in subrogation and commercial collections.OUTSTANDING CONSUMER RELATIONSOur focus on providing superior client service includes providing consumers with a nonconfrontational counseling approach. It is not our job just to increase your collections, it is our job to increase your revenue. REPONSIVE CLIENT SERVICESOur approach to client service is to provide you service built around your definition of the ideal agency relationship. We will work continuously with you to refine and enhance every aspect of our relationship. COMMUNICATIONS AND REPORTINGContinual communication ensures that we stay on the same page with target dates, goals, and understanding each other’s processes and procedures. From industry standard reports to 24/7 access to your accounts, we’ve got you covered. TOTAL COMPLIANCENSB works hard to maintain strict compliance with all governing laws and regulations. We adhere to ACA International’s stringent code of ethics to promote fair and honest collection practices. HIGHLY EFFECTIVE DATA SECURITYlayered, multi-tiered approach to security protects the integrity, availability, accountability and appropriate confidentiality of both NSB’s and our clients’ data.CORE VALUESNational Service Bureau operates on a foundation of Core Values:1. Follow Through2. Be Engaged3. Think First4. Be Respectful5. Be Accountable These are shared with employees company-wide, are the basis of who we hire, and are integrated throughout our business processes.
See more National Service Bureau offers

Job description

Benefits:

  • Guaranteed hourly rate / uncapped commission ($80,000-120,000 OTE)
  • Fully Remote
  • Paid Vacation, Holidays, and Sick Time
  • 401(k) plan + employer matching contributions
  • Medical, Dental, Vision Insurance with employer contributions
  • Monday to Friday schedule
  • Company provided EAP (Employee Assistance Program)


Not hiring in the following states: CA, NY, TX, HI, PA, DC, MA, CT, ME, VT, NM, SD

National Service Bureau (NSB) is looking for experienced Collections Specialists to join our team. NSB is a family owned, “People First” company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 35+ years to become a leading national agency. We are a team of people who are self-motivated, accountable, and engaged in personal growth.

Collections Specialist Essential Job Functions:

  • Communicate via phone with people with all backgrounds and personalities
  • Make outbound calls (75+/day)
  • Utilize software to note accounts and communicate with insurance companies
  • Negotiate and lead conversations to recover the highest balances for our clients
  • Communicate with team members to coordinate on accounts
  • Document accounts with proper notes to ensure quick communication
  • Adhere to company policies and procedures


Collections Specialist Job Requirements:

  • Meet the collector target metrics
  • At least 4 years of collections experience
  • Secure home office consisting of:
    • Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)
    • Internet speed required to be at 50 Mbps down, 5 Mbps up, and Latency of 100 ms or below
    • Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.)
    • Clear and professional backdrop
  • Strong ability for empathy
  • High level of professionalism
  • Great communication skills
  • Ability to stay motivated and positive
  • Attention to detail
  • Experience with time management
  • Computer and typing skills
  • Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day.
NSB has a training program that you will be enrolled in on your first day. This training is designed to hone your current skills by providing the knowledge and experience necessary to be successful in the role. You will learn about the Subrogation industry, expectations, specific job skills, and more. Our experienced Training Manager and Management Team provide classroom instruction, interactive learning, and guidance throughout training, with a focus on building upon your existing skills and reinforcing industry specific knowledge.

NSB Core Values:

  • Follow Through
  • Be Engaged
  • Think First
  • Be Respectful
  • Be Accountable


NSB Culture & Environment:

  • Diverse and friendly team
  • Emphasis on work/life balance
  • No nights/weekends
  • Positive environment
  • Performance-based incentives
  • Advancement opportunities


We are passionate about giving our team members the ability to control their income. You will earn an uncapped commission on the work you do. Our Team members are some of the highest earning Reps in the industry, with the top +10% of collectors earning over $100,000 annually.

We are excited for you to join us!

To stay up to date on our latest postings we invite you to:

Like us on FaceBook:

https://www.facebook.com/nationalservicebureau/

Follow us on LinkedIn:

https://www.linkedin.com/company/national-service-bureau-inc./mycompany/

Visit our careers page:

https://national-service-bureau.careerplug.com/account

This is a remote position.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Collaborative Software

Other Skills

  • Time Management
  • Negotiation
  • Verbal Communication Skills
  • Empathy
Are you interested?

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