Remote IT Support Specialist | Technical Assistance WFH

Job Overview

Join our esteemed transportation company as an IT Technical Support Specialist, where your technological expertise will contribute significantly to our operational efficiency. This remote position is ideal for a dedicated individual who thrives in a problem-solving environment and is passionate about providing exceptional support to team members.

Key Responsibilities

• Deliver technical support for desktop computers, software applications, telecommunications, and related technologies.
• Diagnose and resolve hardware and software challenges effectively.
• Record and monitor support requests through our ticketing system.
• Administer user accounts, permissions, and software licenses.
• Maintain an organized inventory of hardware and software assets.
• Assist in the upkeep of network and server operations.
• Collaborate with fellow IT team members to address advanced technical issues.
  
  

Required Skills

• Comprehensive understanding of Microsoft Windows 10 and Office applications.
• Strong analytical, problem-solving, and troubleshooting abilities.
• Excellent customer service skills coupled with strong interpersonal communication.
• Capability to operate independently as well as in a collaborative team setting.
  
  

Qualifications

• Bachelor’s degree in Computer Science or a related field is required.
• A minimum of 1 year of experience in technical support or a comparable role.
  
  

Career Growth Opportunities

At our company, you will find ample opportunities for professional advancement and skill enhancement, enabling you to grow within a stable and dynamic work environment.

Company Culture And Values

We pride ourselves on fostering a collaborative and supportive workplace culture where every team member’s contribution is valued. Our mission is to encourage teamwork and innovation, allowing for effective problem-solving and mutual growth.

Compensation And Benefits

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health coverage.
• Opportunities for ongoing professional development and career progression.
  
  

Ready to elevate your career? Apply today and discover how your technical talents can make a positive impact in our organization!

Employment Type: Full-Time